Director / Business Operations (PTX2026)

RealManage•Plano, TX

1d•$105,000 - $125,000

About The Position

Imagine working for a dynamic, technology-driven HOA management company that is rapidly expanding, offering abundant opportunities for career advancement, and fostering a company culture that genuinely supports its team members. RealManage has earned the prestigious Certified™ recognition from Great Place to Work®, a global authority on workplace culture, employee experience, and leadership excellence. This accolade is a testament to the positive feedback from our employees about their RealManage experience. At RealManage, we deeply value your professionalism and dedication. We are dedicated to ensuring your long-term career success and consider you not just an employee, but a valued member of our family. Join us at RealManage and be part of a thriving environment where growth, innovation, and supportive teamwork define our everyday operations. Company Overview: RealManage is a prominent national firm recognized on the Inc. 5000 list, operating across 16 states + Washington DC and serving a diverse array of clients including homeowners’ associations (HOAs), condominium associations, cooperatives, luxury high-rises, municipal utility districts, and master-planned communities. Our client base also includes nationally renowned developer and builder clients. Ranked among the top firms in the community management industry (#3 out of 5,000+), RealManage distinguishes itself by delivering exceptional solutions at competitive prices. We leverage cutting-edge cloud-based technologies and mobile apps, supported by industry-leading practices and a highly skilled workforce. Our mission at RealManage is to offer comprehensive and innovative solutions that consistently surpass customer expectations. We prioritize transparency and visibility in all client interactions, continuously measuring our performance to achieve rapid improvement. We foster a workplace culture that promotes professionalism, encourages growth, and embraces diversity. By maintaining financial strength and focusing on continual innovation, we aim to lead the industry with pioneering advancements. Join RealManage and contribute to a company dedicated to excellence, innovation, and delivering unparalleled service in community management. RealManage is a values-based company with the following values as our guiding principles: Integrity: we always do the right thing. Respect: for our customers, employees and company; mutual respect is the cornerstone for every RealManage relationship. Selflessness: more than teamwork; we are part of something special and much larger than any of us. Personal Relationships: we are a professional services company; people do business with people they like. Always Improving: never satisfied, always learning and always growing; one is either getting worse or getting better...never staying the same. At RealManage, we are always getting better. Business Operations Director Role Summary The Business Operations Director is a tactical execution partner to the EVP of Revenue Strategy and Service Offering Leaders. They are responsible for supporting cross-departmental coordination, reporting oversight, and operational execution across division. This role ensures operational processes run smoothly, reporting is reliable, and key initiatives stay on track — freeing leadership to focus on vision, strategy, growth and partnerships. The position is ideal for a strong operator who excels at execution, organization, and cross-departmental communication, while gaining exposure to senior leadership and strategic initiatives.

Requirements

Experience coordinating and driving cross-functional projects to completion.
Strong organization, follow-through, and workflow management skills.
Ability to turn goals into clear action plans and manage timelines effectively.
Comfortable building reporting structures, dashboards; ability to synthesize complex information into clear summaries.
Experience in process improvement, governance, workflow design, and operational documentation.
Strong communication and relationship-building skills; collaborative mindset.
Advanced Excel and reporting capabilities; able to interpret invoices, forecasts, and operational data.
Understanding of financial concepts related to revenue, billing, and forecasting (formal accounting expertise not required).

Nice To Haves

Industry experience in real estate management, construction, insurance, or service operations preferred.

Responsibilities

Coordinate cross-functional activities to support consistent execution of service offering initiatives across Market Operations; synthesize insights, and escalate risks or opportunities to leadership.
Oversee reporting and administrative workflows, including CRM–ERP review, billing checks, and reconciliation with administrative support.
Maintain the operating rhythm for performance reporting, forecasting, and KPI visibility.
Support the EVP in prioritization, meeting preparation, project tracking, and ensuring timely follow-up on action items.
Collaborate with accounting and branch leaders to ensure alignment on revenue recognition, bonuses, and reporting standards.
Ensure consistency in reporting through standardized dashboards, reports, and tracking tools to support operational transparency.
Draft summaries, project updates, reports and communications for leader review, acting as a communication proxy when appropriate.
Plus other work-related tasks as needed