Director, Business Operations

Dialpad•Austin, TX

About The Position

As a Director of Business Operations, you’ll be the execution leader for Dialpad’s pre-close revenue engine. This role owns forecast integrity, pipeline governance, deal inspection rigor, go-to-market readiness, and pre-sales capacity alignment across Enterprise, Mid-Market, Commercial, Small Business, Professional Services, and Solution Engineering. You will lead a team of Revenue Operations Managers and serve as the operational bridge between Sales, Product, Marketing, Product Marketing, and Executive leadership to ensure new initiatives translate into measurable revenue outcomes. You will be accountable for improving win rates, reducing late-stage slippage, and elevating operational discipline across the revenue organization. This is a highly visible role working directly with Sales, Solution Engineering, and executive leadership. This position reports to our VP of Revenue Operations and has the opportunity to be based in either our Austin or Tempe office.

Requirements

10–12+ years in Revenue Operations, Sales Strategy, or GTM Operations.
Experience supporting multi-segment SaaS organizations.
Deep expertise in enterprise deal cycles and pipeline mechanics.
Proven experience leading operational teams.
Strong executive presence with the ability to challenge constructively.
Structured, data-driven decision maker with high accountability standards.

Responsibilities

Own forecast methodology and inspection standards.
Improve forecast accuracy across segments.
Identify and address systemic forecasting gaps.
Strengthen executive confidence in revenue projections.
Operationalize new product launches within Sales motions.
Define pipeline visibility and inspection standards for new offerings.
Partner with Product to ensure launch readiness across segments.
Monitor adoption, attach rates, and early performance signals.
Serve as the RevOps lead in product interlock forums.
Establish structured pipeline councils across segments.
Enforce stage discipline and inspection standards.
Reduce late-stage slippage and improve conversion.
Elevate execution quality in complex and strategic deals.
Translate campaign objectives into measurable pipeline execution plans.
Ensure campaign performance is visible and inspectable.
Operationalize SPIFF mechanics in partnership with Revenue Performance & Governance.
Monitor incentive-driven behavior and flag unintended consequences.
Lead Revenue Operations support across:
Upmarket (Enterprise, Mid-Market, Client Sales/Expansion)
Downmarket (Commercial & Small Business)
Channel & International
Professional Services & Solution Engineering.
Establish structured feedback loops from Sales and SE.
Identify recurring friction points across processes, tools, and products.
Translate seller feedback into operational improvements.
Ensure insights are communicated clearly to Product and executive stakeholders.
Align SE capacity with pipeline demand.
Proactively manage capacity constraints impacting close rates.
Ensure operational rigor in high-value deal support.