Director, Business Operations

Agilysys•Alpharetta, GA

1d•Onsite

About The Position

Director, Business Operations This Role is Full-Time in office. Local Candidates Only (Relocation not offered) Company Overview Agilysys, Inc. (NASDAQ: AGYS) is a leading global provider of next-generation hospitality software solutions that help our customers achieve High Return Hospitality by consistently delighting guests, retaining staff, and growing margins. We serve the hospitality industry across North America, Europe, the Middle East, Asia-Pacific, and India, offering a comprehensive ecosystem of integrated Property Management Systems (PMS), Point-of-Sale (POS), and Inventory & Procurement (I&P) solutions. Headquartered in Alpharetta, GA, our innovative team is dedicated to delivering state-of-the-art technology and exceptional, customer-centric service worldwide. Learn more at www.agilysys.com. Role Overview The Director of Business Operations is responsible for leading global operational functions that support the company’s internal operations from order processing to invoicing process, including activities related to hardware, software, warehouse, supply chain, and business operations activities. This role ensures operational efficiency, scalability, compliance, and alignment across regions while leading a geographically distributed team. The Director oversees Business Operations staff across the US, India and Asia Pacific regions, as well as the warehouse function, and partners closely with Finance, Sales, IT, Security, Product, Vendors and Global Operations leaders. Key Responsibilities Business Operations Leadership Lead and continue to develop a global business KPIs and reporting for measurements and performance improvement Ability to manage sales order processing from initiating partnerships with sales for pipeline expectations to closing orders for moving to invoicing stage within ERP system Drive consistency and scalability of processes across regions Work closely with sales organization for forecasting and order delivery management Serve as escalation point for operational risks and blockers Warehouse & Physical Operations Oversight Provide oversight of warehouse operations and staff (4 FTEs) Ensure accurate inventory handling, storage, fulfillment, and controls Oversee physical inventory counts, reconciliations, and audit readiness Partner with Supply Chain and Finance on inventory accuracy and valuation Supply Chain, Inventory & Procurement Oversee inventory planning, forecasting, run rates, and reorder strategies Ensure accurate item setup, kit configuration, and hardware lifecycle tracking Approve and oversee purchase orders and vendor spend within authority limits Develop and maintain relationships with hardware and software vendors, ensuring availability of product, reconciliation of inventory needs and establishment of procurement processes in new regions Maintain controls around inventory adjustments, obsolete stock, and write-offs Governance, Controls & Reporting Ensure strong operational controls and documentation Partner with Finance on audits, reconciliations, and reporting Provide operational reporting and insights to leadership Ensure compliance with internal policies and regional requirements Cross-Functional Partnership Work closely with Finance, Sales, IT, Product teams, and Global Ops Support business growth initiatives through scalable operations Lead continuous improvement initiatives across operational functions People Leadership Scope Direct/Indirect Reports: ~11 total Business Operations: 7 (US, India, Asia Pacific) Warehouse: 4 (Roswell, GA) Responsible for hiring, performance management, development, and succession planning The responsibilities listed are not an exhaustive list and other duties may be assigned if needed to support the business.

Requirements

Bachelor’s in Related Field preferred and 10–15+ years of experience in business operations, supply chain, or operations leadership
Deep understanding of the sales order process
Prior experience managing global teams
Strong understanding of inventory, warehouse, and procurement processes
Experience partnering with Finance on controls, audits, and forecasting; public company with SOX experience strongly preferred
ERP processing experience required; NetSuite specific experience a plus
Must be willing to complete all license applications, background checks, security checks and/or any other documentation and provide copies of any identification documents required by any State, Federal or Tribal governmental agency in order to maintain compliance with their laws and to successfully perform in the role.

Nice To Haves

SaaS, technology, or hardware-enabled business experience strongly preferred
Proven people leader with operational depth and executive presence
NetSuite specific experience a plus

Responsibilities

Lead and continue to develop a global business KPIs and reporting for measurements and performance improvement
Ability to manage sales order processing from initiating partnerships with sales for pipeline expectations to closing orders for moving to invoicing stage within ERP system
Drive consistency and scalability of processes across regions
Work closely with sales organization for forecasting and order delivery management
Serve as escalation point for operational risks and blockers
Provide oversight of warehouse operations and staff (4 FTEs)
Ensure accurate inventory handling, storage, fulfillment, and controls
Oversee physical inventory counts, reconciliations, and audit readiness
Partner with Supply Chain and Finance on inventory accuracy and valuation
Oversee inventory planning, forecasting, run rates, and reorder strategies
Ensure accurate item setup, kit configuration, and hardware lifecycle tracking
Approve and oversee purchase orders and vendor spend within authority limits
Develop and maintain relationships with hardware and software vendors, ensuring availability of product, reconciliation of inventory needs and establishment of procurement processes in new regions
Maintain controls around inventory adjustments, obsolete stock, and write-offs
Ensure strong operational controls and documentation
Partner with Finance on audits, reconciliations, and reporting
Provide operational reporting and insights to leadership
Ensure compliance with internal policies and regional requirements
Work closely with Finance, Sales, IT, Product teams, and Global Ops
Support business growth initiatives through scalable operations
Lead continuous improvement initiatives across operational functions
Responsible for hiring, performance management, development, and succession planning