Director, Business Operations

Agilysys, Inc.•Alpharetta, GA

2d•Onsite

About The Position

The Director of Business Operations is responsible for leading global operational functions that support the company’s internal operations from order processing to invoicing process, including activities related to hardware, software, warehouse, supply chain, and business operations activities. This role ensures operational efficiency, scalability, compliance, and alignment across regions while leading a geographically distributed team. The Director oversees Business Operations staff across the US, India and Asia Pacific regions, as well as the warehouse function, and partners closely with Finance, Sales, IT, Security, Product, Vendors and Global Operations leaders.

Requirements

Bachelor’s in Related Field preferred and 10–15+ years of experience in business operations, supply chain, or operations leadership
Deep understanding of the sales order process
Prior experience managing global teams
Strong understanding of inventory, warehouse, and procurement processes
Experience partnering with Finance on controls, audits, and forecasting; public company with SOX experience strongly preferred
SaaS, technology, or hardware-enabled business experience strongly preferred
Proven people leader with operational depth and executive presence
ERP processing experience required; NetSuite specific experience a plus
Must be willing to complete all license applications, background checks, security checks and/or any other documentation and provide copies of any identification documents required by any State, Federal or Tribal governmental agency in order to maintain compliance with their laws and to successfully perform in the role.

Responsibilities

Lead and continue to develop a global business KPIs and reporting for measurements and performance improvement
Ability to manage sales order processing from initiating partnerships with sales for pipeline expectations to closing orders for moving to invoicing stage within ERP system
Drive consistency and scalability of processes across regions
Work closely with sales organization for forecasting and order delivery management
Serve as escalation point for operational risks and blockers
Provide oversight of warehouse operations and staff (4 FTEs)
Ensure accurate inventory handling, storage, fulfillment, and controls
Oversee physical inventory counts, reconciliations, and audit readiness
Partner with Supply Chain and Finance on inventory accuracy and valuation
Oversee inventory planning, forecasting, run rates, and reorder strategies
Ensure accurate item setup, kit configuration, and hardware lifecycle tracking
Approve and oversee purchase orders and vendor spend within authority limits
Develop and maintain relationships with hardware and software vendors, ensuring availability of product, reconciliation of inventory needs and establishment of procurement processes in new regions
Maintain controls around inventory adjustments, obsolete stock, and write-offs
Ensure strong operational controls and documentation
Partner with Finance on audits, reconciliations, and reporting
Provide operational reporting and insights to leadership
Ensure compliance with internal policies and regional requirements
Work closely with Finance, Sales, IT, Product teams, and Global Ops
Support business growth initiatives through scalable operations
Lead continuous improvement initiatives across operational functions
Responsible for hiring, performance management, development, and succession planning