Director, Business Insurance Change Management

Travelers • Hartford, CT

10d

About The Position

As a Director, Business Transformation Change you will be responsible for delivering organizational Change Management support to one or more large strategic initiatives within Business Insurance. In this role, you will leverage the Travelers organizational change management framework to define and articulate appropriate change management strategies that align with Business Unit objectives and enhances the organization's adaptability to evolving market conditions. Additionally, you will participate in the Enterprise Organization Change Management Community of Practice and help develop champions for effective change adoption.

Requirements

• Five years of experience in change management or organizational development, including planning, execution, and measurement.

Nice To Haves

• Bachelor’s degree in Business Administration, Organizational Development, Change Leadership, or a related field.
• Six or more years of experience in change management, project management, or organizational development.
• Strong critical thinking and problem-solving ability to analyze complex situations, identify problems, and develop effective solutions.
• Strong communication skills to engage with stakeholders to understand their needs and concerns and ensure their buy-in and support for change initiatives.
• Strong time management and organizational skills to thrive in a fast-paced, dynamic environment and manage multiple priorities.
• Strong knowledge of change management methodologies and tools is encouraged.
• Certification in one or more Change Management or similarly recognized group such as ProSci, CCMP, etc. is encouraged.
• Comprehensive understanding of insurance principles, policies, and procedures in the Property & Casualty space is encouraged.

Responsibilities

• Deliver strategic change management support to assigned large-scale change initiatives.
• Serve as a strategic thought partner to program leadership, business unit leaders and partnering organizations on assigned initiatives.
• Proactively look for opportunities to minimize change fatigue by strategically aligning change interventions and programming where appropriate.
• Ensure all impacted employees are informed, engaged, and supported throughout the change process, and that leaders are aligned and ready to drive the transformation.
• Conduct thorough change assessments to evaluate change impacts. change readiness, organizational culture, and change resistance and implement strategies to prepare the organization.
• Continuously evaluate assigned programs for leadership alignment opportunities and stakeholder engagement needs, working with program leadership to incorporate findings into program approaches and change management strategies, as appropriate.
• Develop and socialize right-sized communications, engagement and training strategies with business and delivery partners, securing buy-in for execution and project managing the delivery.
• Define adoption goals and metrics and develop action plans to achieve targeted results.
• Serve as a thought leader in change management practices to other Travelers and Business Insurance employees, and stay informed about industry trends and emerging methodologies.
• Deliver change management coaching to ad-hoc change leaders as assigned.
• Perform other duties as assigned.

Benefits

• Health Insurance : Employees and their eligible family members – including spouses, domestic partners, and children – are eligible for coverage from the first day of employment.
• Retirement: Travelers matches your 401(k) contributions dollar-for-dollar up to your first 5% of eligible pay, subject to an annual maximum. If you have student loan debt, you can enroll in the Paying it Forward Savings Program. When you make a payment toward your student loan, Travelers will make an annual contribution into your 401(k) account. You are also eligible for a Pension Plan that is 100% funded by Travelers.
• Paid Time Off: Start your career at Travelers with a minimum of 20 days Paid Time Off annually, plus nine paid company Holidays.
• Wellness Program: The Travelers wellness program is comprised of tools, discounts and resources that empower you to achieve your wellness goals and caregiving needs. In addition, our mental health program provides access to free professional counseling services, health coaching and other resources to support your daily life needs.
• Volunteer Encouragement: We have a deep commitment to the communities we serve and encourage our employees to get involved. Travelers has a Matching Gift and Volunteer Rewards program that enables you to give back to the charity of your choice.

What This Job Offers

• Job Type: Full-time
• Career Level: Director