Director, Business Insights (Generative BI, Agentic AI)

Travelers • Hartford, CT

4d

About The Position

At Travelers, we're focused on expanding the application of data and analytics beyond managing risk, helping businesses increase their productivity and efficiency and enabling great experiences for our customers and agents. The Business Insights Delivery team aims to enable the business by building solutions that turn data in to insights with well-designed data assets and effective, compelling dashboards and visualizations. As the Director, Business Insights Delivery, you will lead the strategic direction to ensure technical capabilities fit long-term business partner roadmaps. You will build highly complex data stories and present to management to enable sound decision making. You will leverage your negotiation skills to come to optimal solutions with business partners that align capabilities within the portfolio to business value. You will coordinate with internal and external partners to avoid redundancies in delivery to ensure efficient execution of business value. This position will direct a team of data and analytic professionals.

Requirements

• Proven leadership in designing and scaling LLM-powered platforms and AI-enabled enterprise solutions.
• Experience defining and overseeing agent-based architectures, orchestration patterns, and AI workflows.
• Deep understanding of integrating LLMs with enterprise systems, data platforms, and governance frameworks.
• Expertise in RAG architectures, vector strategies, and grounding AI experiences in trusted enterprise data.
• Strong technical oversight of modern front-end architectures and AI-driven user experiences.
• Experience guiding teams building conversational, analytical, and insight-driven interfaces at scale.
• Ability to set standards for advanced data visualization, embedded analytics, and AI-assisted insights.
• Ownership of front-end quality, performance, observability, and reusable design patterns across teams.
• Excellent communication skills with the ability to interact with all levels of management.
• Ability to quickly gain an understanding of Travelers' business strategy and plan objectives to align with enterprise goals.
• Strong technical understanding of all delivery methods and platforms and their use and purpose.
• Ability to set data and information delivery strategies.
• Bachelor’s degree or five years equivalent experience with business intelligence tools, techniques, manipulation, or related.

Responsibilities

• Designing and scaling LLM-powered platforms and AI-enabled enterprise solutions.
• Defining and overseeing agent-based architectures, orchestration patterns, and AI workflows.
• Guiding teams building conversational, analytical, and insight-driven interfaces at scale.
• Set standards for advanced data visualization, embedded analytics, and AI-assisted insights.
• Ownership of front-end quality, performance, observability, and reusable design patterns across teams.
• Accountable for the planning, objectives, and milestones for long-term strategy, including dependency mapping, business partnerships, and timelines across supported portfolio(s).
• Focus on what pieces of value need to be delivered to achieve business partner and internal goals and objectives.
• Lead the intake of business demand and assess value to ensure alignment to long-term roadmaps.
• Work with business partners to design insights portfolio that addresses goals and objectives.
• Partner with leaders across lines of business to assess and adopt new Decision Analytics and Insights capabilities.
• Drive adoption of insights delivery solution among business partners, including reporting, guided analytics, self-service, embedded, augmented, and data as a service capability.
• Work to ensure team structure and skills are sufficient to deliver and maintain value over time.
• Balances dependencies with internal and external organizations to ensure value delivery plan can be met.
• Provide use cases for tool assessment.
• Coach and aid in the skill development of the team, including team leaders.
• Align solution design to enterprise data management, security, and governance controls.
• Perform other duties as assigned.

Benefits

• Health Insurance : Employees and their eligible family members – including spouses, domestic partners, and children – are eligible for coverage from the first day of employment.
• Retirement: Travelers matches your 401(k) contributions dollar-for-dollar up to your first 5% of eligible pay, subject to an annual maximum. If you have student loan debt, you can enroll in the Paying it Forward Savings Program. When you make a payment toward your student loan, Travelers will make an annual contribution into your 401(k) account. You are also eligible for a Pension Plan that is 100% funded by Travelers.
• Paid Time Off: Start your career at Travelers with a minimum of 20 days Paid Time Off annually, plus nine paid company Holidays.
• Wellness Program: The Travelers wellness program is comprised of tools, discounts and resources that empower you to achieve your wellness goals and caregiving needs. In addition, our mental health program provides access to free professional counseling services, health coaching and other resources to support your daily life needs.
• Volunteer Encouragement: We have a deep commitment to the communities we serve and encourage our employees to get involved. Travelers has a Matching Gift and Volunteer Rewards program that enables you to give back to the charity of your choice.

What This Job Offers

• Job Type: Full-time
• Career Level: Director
• Number of Employees: 5,001-10,000 employees