Manager, Business Insights Delivery (Generative BI, Agentic AI)

Travelers-posted 3 days ago
Full-time • Manager
Hartford, CT
5,001-10,000 employees
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At Travelers, we're focused on expanding the application of data and analytics beyond managing risk, helping businesses increase their productivity and efficiency and enabling great experiences for our customers and agents. The Business Insights Delivery team aims to enable the business by building solutions that turn data in to insights with well-designed data assets and effective, compelling dashboards and visualizations. As the Manager, Business Insights Delivery, you will develop, deliver, evolve, and maintain data from various sources. You will influence and recommend insights delivery strategies to management.

  • Integrating LLMs via APIs and developing AI-enabled solutions using Python.
  • Building and deploying AI agents, including tool use and multi-step workflows.
  • Connecting LLMs to enterprise data sources and systems (e.g., MCP, RAG patterns).
  • Provide data analysis, programming, and coding support for multiple complex components of insights delivery.
  • Contribute significantly to data wrangling, user experience and interface design, semantic layer and material view design and builds, and asset lifecycle management across a range of capabilities including reporting, guided analytics, self-service, embedded, augmented, and data as a service across a range of multiple technologies and coding languages.
  • Organize and present solution design options, which may include recommending patterns to leadership based on assessment of business requirements.
  • Understand the business problem, context, and audience to inform execution of the work.
  • Lead root cause analysis of production incidents and provide recommended patterns to avoid future incidents.
  • Assess data sources and technologies available to address business problems.
  • Provide mentorship and guidance to insight developers on how to efficiently deliver solutions that adhere to development standards and guidelines.
  • Understand current delivery portfolio and how it addresses business problems.
  • Align solution design to enterprise data management, security, and governance controls.
  • Coach and aid in the skill development of team members.
  • Perform other duties as assigned.
  • Bachelor’s degree or three years equivalent experience with business intelligence tools, techniques, manipulation, or related.
  • Hands-on experience integrating LLMs via APIs and developing AI-enabled solutions using Python.
  • Experience building and deploying AI agents, including tool use and multi-step workflows.
  • Familiarity connecting LLMs to enterprise data sources and systems (e.g., MCP, RAG patterns).
  • Working knowledge of vector databases and techniques to ground AI responses in enterprise data.
  • Strong front-end engineering skills using modern frameworks (React, TypeScript, Next.js).
  • Experience building conversational and analytical user interfaces, including chat-based experiences.
  • Ability to develop interactive data visualizations and embed analytics into applications.
  • Experience delivering production-ready, performant, and reusable UI components.
  • Strong communication skills with the ability to consult on projects and present information effectively.
  • Business acumen with the ability to think strategically and use judgement to resolve issues as they arise.
  • Strong data acumen with the ability to analyze, cleanse, and organize data of significant complexity.
  • Experience with Information Design techniques and Tools such as: Cloud, SQL, NoSQL, Python, CI/CD, Data Visualization, Business Intelligence Platforms (Qlik, MSTR, Tableau), and/or Web Development (HTML, JavaScript, Analytic Libraries), ESRI.
  • Health Insurance : Employees and their eligible family members – including spouses, domestic partners, and children – are eligible for coverage from the first day of employment.
  • Retirement: Travelers matches your 401(k) contributions dollar-for-dollar up to your first 5% of eligible pay, subject to an annual maximum. If you have student loan debt, you can enroll in the Paying it Forward Savings Program. When you make a payment toward your student loan, Travelers will make an annual contribution into your 401(k) account. You are also eligible for a Pension Plan that is 100% funded by Travelers.
  • Paid Time Off: Start your career at Travelers with a minimum of 20 days Paid Time Off annually, plus nine paid company Holidays.
  • Wellness Program: The Travelers wellness program is comprised of tools, discounts and resources that empower you to achieve your wellness goals and caregiving needs. In addition, our mental health program provides access to free professional counseling services, health coaching and other resources to support your daily life needs.
  • Volunteer Encouragement: We have a deep commitment to the communities we serve and encourage our employees to get involved. Travelers has a Matching Gift and Volunteer Rewards program that enables you to give back to the charity of your choice.
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