We are seeking a visionary and strategic leader to spearhead our AI initiatives, leveraging data to optimize operations, enhance customer experience, and drive significant business growth. As the Senior Director of AI Business Insights, you will lead our data-driven transformation, positioning AI as a strategic asset across the organization. You will oversee the development of advanced analytics and AI tools to uncover trends, build predictive models, and provide strategic recommendations to leadership teams across departments, including Marketing, Product, Engineering, Sales, and Operations. You will also be responsible for delivering high-level client-facing sales presentations, requiring travel, to effectively communicate the value of our AI solutions. Must have a deep understanding of Business Process Outsourcing (BPO) KPIs across various verticals providing business insights supporting captive or outsourced call centers.