Director, Business Development Operations, MGB International

Mass General Brigham•Somerville, MA

1d•Hybrid

About The Position

Mass General Brigham International (MGBI) is a systemwide initiative focused on providing leading clinical care, advisory services, and Transformational Partnerships to customers globally. This business initiative aims to enhance patient and customer experience by developing and improving services for destination patients and driving broad-based business growth. The Director of Business Development Operations reports to the Vice President of Business Development and is responsible for developing and executing business development initiatives to drive organizational growth and expansion. This role involves collaborating with executive leadership to assess and capitalize on new market opportunities, partnerships, and service lines that align with the entity's mission and financial goals. The incumbent will lead efforts to position the organization as a market leader through innovation, competitive analysis, and downstream promotion. Mass General Brigham (MGB) is a not-for-profit academic healthcare system dedicated to advancing patient care, research, education, and community service, with a strong international presence and a track record of partnering with international governments and healthcare organizations.

Requirements

Bachelor's Degree required
5-7 years of experience in sales operations
3-5 years of experience of leadership or management within a healthcare or hospital environment
3-5 years required of proven experience in data analysis, sales strategy development, and team management

Nice To Haves

Master's Degree preferred

Responsibilities

Responsible for overseeing and optimizing business development and sales operations, ensuring smooth workflows, and maximizing efficiency across sales teams.
Develops and implements strategies that support the department's goals, providing insight, resources, and data analysis to enhance overall performance and revenue growth.
Oversees the daily operations of the sales team, ensuring smooth processes and efficient resource allocation.
Develops and implements sales strategies and tools that align with the hospital’s objectives and improve overall business development and sales effectiveness.
Monitors and analyzes sales performance metrics, providing actionable insights and recommendations for continuous improvement.
Collaborates with other departments, such as marketing and finance, to ensure alignment of sales goals and strategies with organizational priorities.
Manages and supports the implementation of sales training programs to enhance team skills and knowledge.
Coordinates the development and management of sales forecasts, budgets, and performance reports.
Improves sales processes by identifying inefficiencies and recommending technology, software, or process improvements.
Liaises with senior leadership to provide data-driven insights for decision-making and sales strategy refinement.
Manages key relationships with hospital partners and external vendors to optimize product and service offerings.