Director Bell & Valet TSR

Hilton Grand Vacations•South Lake Tahoe, CA

7d•$70,000 - $70,304

About The Position

Hilton Grand Vacations offers an extensive array of benefits, from paid time off and bonuses to the best parental leave in the business. We are passionate about helping each and every Team Member reach their full potential! As a Bell and Valet Manager you would be responsible for executing the position's duties in alignment with our culture and driving company success through performing the following tasks to the highest standards: Runs the delivery of efficient Valet/Bell check-in and check-out services and coordination of Valet/Bell activities with other departments to ensure all standards are met and excellent customer service is provided. Coordinates and problem solves arising from owner/guest concerns with a commitment to satisfying every guest/owner. Audits the collection of parking fees due to the property. Ensures the provision of special services to owners and guests. Coordinates personnel functions such as selection, orientation, training, performance reviews, discipline, counseling, scheduling, pay and recognition. Maintains a positive work environment between staff and management. Helps develop management talent by acting as a mentor for direct reports. Promotes team member empowerment. Ensures team members fully understand performance standards, uniforms and appearance standards. Monitors payroll hours and reports.

Requirements

At least 1 year of similar experience required
High School Diploma or Equivalent
1+ years of supervisory or managerial experience required

Nice To Haves

3-5 year of related experience

Responsibilities

Runs the delivery of efficient Valet/Bell check-in and check-out services
Coordinates Valet/Bell activities with other departments
Coordinates and problem solves arising from owner/guest concerns
Audits the collection of parking fees due to the property
Ensures the provision of special services to owners and guests
Coordinates personnel functions such as selection, orientation, training, performance reviews, discipline, counseling, scheduling, pay and recognition
Maintains a positive work environment between staff and management
Helps develop management talent by acting as a mentor for direct reports
Promotes team member empowerment
Ensures team members fully understand performance standards, uniforms and appearance standards
Monitors payroll hours and reports