Director & Associate Client Executive, Financial Services Strategic Partnerships

Liberty Mutual Insurance•Boston, MA

16h

About The Position

Liberty Mutual is seeking a Director & Associate Client Executive to own, lead, and grow a portfolio of strategic partners within the SPG Financial Services vertical. This role involves setting the vertical growth strategy and operating model, translating partner and market insights into prioritized plans, and leading relationship managers in a matrixed environment to drive profitable growth, retention, and expansion. This highly visible role reports to the VP of Financial Services, Strategic Partnerships Group.The Strategic Partnerships Group (SPG) sits within US Retail Markets Distribution & Marketing and is responsible for delivering incremental, profitable growth through strategic third-party relationships. SPG partners with a diverse set of organizations to generate high-quality personal lines business for Liberty Mutual’s Direct channel, including through affinity marketing, embedded integrations, and appointed direct agency relationships. The team plays a critical role in Liberty Mutual’s omni-channel distribution strategy by unlocking differentiated access to customers, driving mutually beneficial outcomes, and collaborating cross-functionally across product, underwriting, analytics, technology, and operations to scale sustainable growth.

Requirements

Led in a client-facing, partner-driven environment, building trusted executive relationships and influencing outcomes in a matrixed organization
Combine strategic thinking with strong operational follow-through, translating partner and market insights into clear plans, governance, and measurable results
Highly analytical and metrics-driven, using data to diagnose performance, uncover opportunities, and communicate concise, executive-ready recommendations
Collaborate effectively across teams to deliver initiatives spanning digital marketing, measurement/attribution, journey optimization, and digital integrations
Bachelor`s degree or equivalent experience required
In-depth knowledge of insurance operations including underwriting, sales, and loss prevention operations, as well as marketing, underwriting and financial analysis
In-depth knowledge of the Company`s services, products, and marketing techniques; insurance contracts, funding, and rating; and management
Highly effective oral and written communication skills, including, interviewing, training, presentation, persuasion, and negotiations
Demonstrated ability to organize, lead and get work done through others

Nice To Haves

Experience in financial services (banks/fintech/credit), consulting, strategic partnerships, or performance marketing/digital growth is preferred
Advanced degree such as MBA and/or CPCU certification preferred

Responsibilities

Own the sub-vertical growth strategy and operating model for a growing portfolio of Financial Services partners
Translate partner objectives into multi-quarter roadmaps and governance (QBRs, steering committees, decision forums) that drive decisions and accountability.
Lead and coach relationship managers in a matrixed environment, ensuring consistent account planning, executive communications, and delivery against partner commitments.
Drive performance through analytical, data-backed leadership: assess penetration, conversion, retention, channel mix, and ROI/unit economics; identify root causes and prioritize actions.
Orchestrate cross-functional delivery of initiatives spanning digital marketing, lifecycle/journey improvements, martech and measurement, and digital integrations—managing scope, timelines, dependencies, and stakeholder alignment.
Serve as executive sponsor and trusted advisor to partners; build C-level relationships and lead executive-level reviews with executive-ready narratives/decks that clearly outline strategy, performance, risks, required decisions, and recommendations.
Establish scalable best practices across the portfolio (testing/measurement standards, playbooks, partner communications, escalation paths) to improve speed-to-market and consistency.
Manage escalations and partner health (integration issues, compensation changes, service gaps, performance shortfalls) with rapid resolution and retention focus.
Lead new partner contracting and renewals through close collaboration with Legal/Compliance and Finance on deal terms and risk.