Director, Alignment

McDonald's Corporation•Oak Brook, IL

About The Position

McDonald’s is proud to be one of the most recognized brands in the world, with restaurants in over 100 countries that serve 70 million customers daily. We continue to operate from a position of strength. Our updated growth strategy is focused on staying ahead of what our customers want and realizing further growth potential. Our relentless ambition is why McDonald’s remains one of the world’s leading corporations after almost 70 years. Joining McDonald's means thinking big and preparing for a career that can have influence around the world. At McDonald’s, we see every day as a chance to create positive impact. We lead through our values centered on inclusivity, service, integrity, community and family. From support of Ronald McDonald House to our Youth Opportunity project and sustainability initiatives, our values keep us dedicated to using our scale for good: good for our customers, people, industry and planet. We also offer a broad range of outstanding benefits including a sabbatical program, tuition assistance and flexible work arrangements. Department OverviewMcDonald’s has an exciting opportunity for a Director, Alignment within GBS Finance.. The Director manages strategic intake and prioritization of demand across all GBS Finance capabilities, monitors key performance indicators to assess service health, and partners with senior leaders to address trends and improvement opportunities. The role oversees a team, owns contract management and SLA governance, and collaborates with IS&P on contract negotiations. Additionally, this position works closely with Global Process Owners and Finance Operations leadership to maintain operational alignment, optimize resource allocation, and govern the functional change control process to ensure transparency and effective communication.

Requirements

Bachelor’s degree in Business Administration, Finance, Operations, Strategy, or a related field; advanced degree preferred.
Minimum of 10+ years of experience in service governance, customer experience, operational excellence, or related leadership roles within a global or matrixed organization.
Demonstrated experience leading cross functional governance activities and influencing senior leaders to drive customer centric improvements.
Strong analytical and problem-solving skills with the ability to interpret KPIs, assess service health, and translate insights into strategic recommendations.
Proven ability to influence, negotiate, and collaborate with senior stakeholders across functions, geographies, and levels (including G7–G10).
Experience overseeing contract management, SLA performance, and scorecard governance.
Experience with automation, digital tools, or diagnostics that enhance service quality, efficiency, and user experience.
Demonstrated success managing and developing high performing teams.
Passion for customer advocacy, simplification, and driving measurable improvements in service delivery and operational alignment.

Responsibilities

Oversee the optimization of service delivery processes and ensures the highest standards of service quality, efficiency, and effectiveness.
Serve as the voice of the customer for all Global Finance Leaders to ask questions, raise issues, and address concerns.
Manage overall intake process and strategic prioritization of demand from across all end-to-end capabilities owned by GBS Finance.
Monitor KPIs to assess overall health of GBS Finance service delivery based on internal standards.
Lead forums with senior leaders to align on service delivery trends, issues, and continuous improvement opportunities.
Act as GBS Finance contract management owner including owning and managing contracts (keeping them up to date, managing SLA performance, Score cards)
Collaborate with IS&P on contract negotiations
Partner with Global Process Owners and Fin Ops Leadership team to maintain alignment and facilitate operational improvement
Prioritize and scope demand requests, balancing capacity, impact, and strategic fit to optimize resource allocation.
Govern the functional change control process, ensuring transparency, compliance, and effective communication of changes.

Benefits

sabbatical program
tuition assistance
flexible work arrangements
health and welfare benefits
a 401(k) plan
adoption assistance program
educational assistance program
flexible ways of working
time off policies (including sick leave, parental leave, and vacation/PTO)
comprehensive health insurance, which includes medical, prescription drug, mental health, dental and vision coverage, as well as, life insurance
stock or other equity grants pursuant to McDonald’s long-term incentive plan