Director, AI Advisory

Uniphore•Palo Alto, CA

1d•Onsite

About The Position

Uniphore is one of the largest B2B AI-native companies, decades-proven, built-for-scale and designed for the enterprise. The company drives business outcomes across multiple industry verticals and enables the largest global deployments, infusing AI into every part of the enterprise that impacts the customer. Uniphore delivers a multimodal architecture centered on customers that combines Generative AI, Knowledge AI, Emotion AI, workflow automation, and a co-pilot. The company believes the future will run on the connective tissue between people, machines, and data to create human processes and experiences for customers and employees. As a Director, AI Advisory, you will serve as a senior strategic partner to Global 2000 customers and internal cross-functional teams. You will shape enterprise AI transformation journeys that align business priorities with Uniphore’s Business AI Cloud platform, driving outcomes from vision through value realization. This role requires a trusted advisor who can engage C-suite stakeholders, translate business challenges into strategic AI solutions, and collaboratively deliver impact at scale. You will support growth by enabling customers to operationalize agentic AI, elevate enterprise capabilities, and expand advisory influence across the customer relationship lifecycle.

Requirements

Demonstrated executive presence with the ability to influence and challenge leaders at the CEO, CIO, CDO, COO, and CMO levels.
Strong track record in enterprise transformation, digital strategy, management consulting, or strategic advisory roles.
Ability to link advanced AI capabilities to measurable business outcomes with clarity and precision.
Exceptional facilitation, storytelling, workshop leadership, and whiteboarding skills.
Deep understanding of agentic AI principles, enterprise AI architectures, LLMs, orchestration layers, and platform design.
Familiarity with enterprise concerns around data governance, security, compliance, and risk management in AI deployments.
Ability to translate technical capabilities into business value, with comfort engaging across technical and non-technical stakeholders.
Experience with SaaS, cloud-native solutions, and large enterprise integrations.
10+ years of experience in management consulting, enterprise advisory, AI strategy, or digital transformation.
Proven success engaging Fortune 500 / Global 2000 enterprises through both strategic pursuits and delivery phases.
Demonstrated exposure to enterprise AI platforms, cloud ecosystems, or emerging enterprise technologies.

Nice To Haves

Customer Experience (CX)
Contact Center / Conversational AI
Marketing
Revenue Operations
Compliance, Risk, and Quality
Employee Experience or Knowledge Management
Experience in two or more of the following: Banking, Insurance, Telecommunications, Retail

Responsibilities

Serve as a trusted executive advisor to C-suite leaders on AI strategy, responsible AI, governance, organizational readiness, and change management.
Lead high-impact executive discovery workshops to uncover strategic priorities, pain points, and high-value use cases across business functions.
Translate complex business challenges into strategic AI solution blueprints aligned to the Uniphore Business AI Cloud, including orchestration models, agentic workflows, data governance, and security.
Develop compelling AI value propositions, success metrics, ROI frameworks, and business cases that resonate with enterprise stakeholders.
Partner deeply with Sales, Solution Engineering, Product, and Marketing to shape transformative AI narratives tailored to enterprise scale.
Represent Uniphore in executive-level engagements, including pursuits, RFP responses, and strategic presentations.
Align BAIC capabilities with customer AI maturity, strategic priorities, and competitive differentiators to influence deal strategy and solution design.
Act as the strategic AI advisor through onboarding, implementation, and scaling phases to ensure outcomes are aligned to executive intent.
Guide customers through use-case prioritization, sequencing, and road-mapping for scalable agentic AI adoption.
Collaborate with Delivery, Customer Success, and Engineering to ensure advisory insights inform execution, risk mitigation, and adoption strategies.
Lead executive value reviews, measure realized outcomes, and inform expansions or roadmap evolution.
Contribute to the development of reusable playbooks, frameworks, and methodologies that formalize AI advisory best practices across Uniphore.
Mentor and elevate advisory team members to ensure consistent execution excellence and thought leadership.
Provide strategic feedback into product and platform roadmaps based on enterprise insights, helping shape future BAIC innovation.