Director, Aftermarket Strategy

Carrier • Charlotte, NC

3d

About The Position

About Carrier Carrier Global Corporation, global leader in intelligent climate and energy solutions, is committed to creating innovations that bring comfort, safety and sustainability to life. Through cutting-edge advancements in climate solutions such as temperature control, air quality and transportation, we improve lives, empower critical industries and ensure safe transport of food, lifesaving medicines and more. Since inventing modern air conditioning in 1902, we lead with purpose: enhancing the lives we live and the world we share. We continue to lead because of our world-class, inclusive workforce that puts the customer at the center of everything we do. For more information, visit corporate.carrier.com or follow on Carrier social media at @Carrier. About the role Lead the development of Climate Solutions Americas (CSA) aftermarket/services strategy and growth programs to ensure customer value delivery across the equipment lifecycle. Collaborate closely with the business units to execute strategy and growth programs to deliver profitable double-digit growth. We are looking for people who have a good balance of strategic thinking and ability to drive execution. Strong domain expertise in delivering customer value across the equipment lifecycle is a must.

Requirements

• Bachelor's degree
• 5 + years of strong equipment aftermarket/services lifecycle knowledge in Industrial and Residential markets
• 5 + years of experience in strategic planning, program development and execution
• 5 + years of experience in Offering/Product management including voice of customer, roadmap development, value proposition development, pricing and competitive analysis

Nice To Haves

• Strong communication skills including executive presentation skills
• Knowledge of digitally managed services, IoT and AI capabilities as it relates to services
• Analytical and fact-based decision making
• Ability to work across executive, business, finance and field teams to drive results
• Proactive and execution oriented
• Growth and learning mindset
• Build structured and scalable processes

Responsibilities

• Develop the aftermarket five-year long-range plan across the CSA businesses working in close collaboration with the BU’s. LRP to focus on short term growth while also addressing key capabilities and enablers required for long term growth. Ensure strategy maximizes customer value and holistic value across CSA services portfolio
• Play the lead role in providing the Voice of the Business to the Digital team in prioritizing Connected Equipment and AI roadmap capabilities. Lead VoC initiatives to ensure clear alignment with customer needs
• Lead regional offering management for Commercial Services including various service tiers, vertical specific offerings, pricing and value proposition development.
• Lead launch activities related to new services offerings including value proposition development, sales enablement and field coordination for programmatic roll out
• Design growth programs that drive customer lifecycle value and ensure double digit growth targets across equipment upgrade/replacement programs
• Develop ecommerce and network strategy across the replacement components business to ensure frictionless order/fulfilment experience and ontime delivery performance
• Develop the equipment rentals strategy as a critical value driver to ensure customers can exceed their performance goals

Benefits

• Health Care Benefits: Medical, Dental, Vision; Wellness incentives
• Retirement Benefits
• Time off and Leave: Paid vacation days, up to 15 days; paid sick days, up to 5 days; paid personal leave, up to 5 days; paid holidays, up to 13 days; birth and adoption leave; parental leave; family and medical leave; bereavement leave; jury duty leave; military leave; purchased vacation
• Disability: Short-term and long-term disability
• Life Insurance and Accidental Death and Dismemberment
• Tax-Advantaged Accounts: Health Savings Account; Health Care Spending Account; Dependent Care Spending Account
• Tuition Assistance

What This Job Offers

• Job Type: Full-time
• Career Level: Director
• Number of Employees: 5,001-10,000 employees