Director Aftermarket Sales and Development

KION•Summerville, SC

20d

About The Position

KION North America is a proud provider of Linde Material Handling equipment in the USA, Canada, and Mexico. As members of the KION Group, we rank among the world’s foremost makers of forklift trucks and automated material handling solutions. With offices & manufacturing facilities in South Carolina, U.S.A., the company proudly produces material handling solutions known for innovative technologies, reduced energy consumption, and low operating costs. Linde sells and supports these solutions with an independent dealer network, offering best-in-class after-sales support, parts, and financing across North America. Responsible for aftermarket sales and customer technical support, pricing and business development activities that include parts sales, product identification, pricing & leakage analysis, marketing, customer needs analysis, customer service technical support operations and existing program improvements to support the overall customer service efforts of KION North America. Develop, professionalize, lead and grow the aftermarket business by increased and effective dealer engagement and a net profit oriented pricing strategy. What we offer:

Requirements

10+ years of leadership experience in B-to-B Parts / Customer Service Support / Aftermarket Business Development for material handling or industrial equipment
Experienced in developing aftermarket pricing and product management strategies
Experience managing P&L responsibility for a business unit
Must be highly proficient in data analysis tools, MS Office and use of ERP systems
Must be able to communicate effectively and professionally to customers and business partners
BA / BS degree is a minimum

Nice To Haves

Formal leadership training is preferred

Responsibilities

Grow parts revenue and profit through aftermarket dealer development, pricing strategy and retail focused marketing efforts.
Develop strategy, goals, KPI’s, annual budget and forecasts for part sales by region and dealer.
Develop and execute marketing plan to drive parts business growth and coordinating efforts with the KION NA marketing team.
Lead the customer service technical support team to ensure KION NA is providing effective dealer and key account support for product issue resolution.
Manage regional Aftermarket Development Managers to achieve revenue and profit goals.
Develop and implement commodity based pricing strategy by analyzing existing data and by gathering competitive intelligence.
Gather field input and provide insights to distribution team to identify key commodity cost savings.
Manage aftermarket parts lifecycle management activities.
Manage problem resolution projects with dealers and key accounts as needed to improve overall customer satisfaction.
Support and educate dealers and key accounts regarding available Customer Service resources and provide input to help them optimize end customer support.
Provide insights to Customer Service team about market and dealer support opportunities and drive initiatives for improvement.