Director, Account Management
About The Position
Mastercard's North America sales organization is seeking a Director of Account Management to join their team as an individual contributor. This role focuses on driving value for clients with a regional footprint and achieving results. The successful candidate will manage complex, senior-level client relationships, oversee customer P&Ls, and develop long-term account strategies. Key to success is the ability to engage clients in business discussions, translate objectives into actionable payment strategies, and expand Mastercard’s presence across Commercial Solutions, Services, and Security offerings. The position specifically involves account management and sales strategies for regional accounts and a strategic regional partnership, with a focus on managing a large regional Commercial Card portfolio, Debit, and Small Business initiatives to boost market share, volume, and revenue growth.
Requirements
- In depth commercial card product management or relationship management experience in credit or debit at a bank or payments provider; strong knowledge and understanding of payments is also relevant
- Driven, enthusiastic, and collaborative team player
- Proven track record of consultative sales, preferably in financial services / payments industry
- Proven client relationship skills with solid negotiation capabilities and demonstrated influencing skills.
- Demonstrated expertise in strategic thinking, including coordinating multiple internal organizations to support complex customers and complex problems
- Superior presentation skills, communication skills and expertise in PowerPoint
- Understanding of current payments marketplace and market research to anticipate how Mastercard products and solutions can help drive a customer’s business.
- Must be able to integrate knowledge across disciplines (e.g., marketing, operations, risk)
- Must demonstrate effective leadership, negotiation, and problem resolution skills.
- Travel up to 40%
Responsibilities
- Deliver against aggressive sales targets for Mastercard products & services and net revenue targets from existing and new business.
- Drive the deepening and strengthening of the customer relationship and overall customer satisfaction.
- Identify customer needs and oversee the delivery of integrated solutions that address those needs.
- Support overall strategies that drive customized solutions for the business that drive profit, revenue growth, and value creation for both Mastercard and the customer.
- Collaborate frequently with customers to establish and execute annual business planning and quarterly review sessions to establish, monitor and report progress against joint objectives.
- Secure strategic engagement at multiple levels with identified decision makers and key influencers
- Responsible for specific account revenue and P&L management and results.
Benefits
- Insurance (including medical, prescription drug, dental, vision, disability, life insurance)
- Flexible spending account
- Health savings account
- Paid leaves (including 16 weeks of new parent leave and up to 20 days of bereavement leave)
- 80 hours of Paid Sick and Safe Time
- 25 days of vacation time
- 5 personal days, pro-rated based on date of hire
- 10 annual paid U.S. observed holidays
- 401k with a best-in-class company match
- Deferred compensation for eligible roles
- Fitness reimbursement or on-site fitness facilities
- Eligibility for tuition reimbursement
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Director
Education Level
No Education Listed
Number of Employees
5,001-10,000 employees
