Director, Account Management

AlphaSense•New York, NY

1d•$154,000 - $193,000•Remote

About The Position

The world’s most sophisticated companies rely on AlphaSense to remove uncertainty from decision-making. With market intelligence and search built on proven AI, AlphaSense delivers insights that matter from content you can trust. Our universe of public and private content includes equity research, company filings, event transcripts, expert calls, news, trade journals, and clients’ own research content. The acquisition of Tegus by AlphaSense in 2024 advances our shared mission to empower professionals to make smarter decisions through AI-driven market intelligence. Together, AlphaSense and Tegus will accelerate growth, innovation, and content expansion, with complementary product and content capabilities that enable users to unearth even more comprehensive insights from thousands of content sets. Our platform is trusted by over 6,000 enterprise customers, including a majority of the S&P 500. Founded in 2011, AlphaSense is headquartered in New York City with more than 2,000 employees across the globe and offices in the U.S., U.K., Finland, India, Singapore, Canada, and Ireland. Come join us! The Financial Services High Growth team manages a large, rapidly expanding portfolio of Enterprise and Mid-Market clients, including hedge funds, private equity firms, and investment banks. We are looking for a Director to lead this team of 8-10 Account Managers and serve as the architect for how we scale the segment with discipline. In this high-impact role, you will move beyond day-to-day management to build the "operating system" that enables predictable growth across renewals, expansion, and adoption. You will partner closely with Sales, Customer Success, and Product to drive commercial outcomes while bringing clarity, structure, and accountability to a fast-moving, high-stakes environment.

Requirements

Experienced Leader: 10+ years of experience in sales, account management, or client success, with 3+ years of direct people management experience in SaaS.
Financial Services Fluency: You possess deep industry knowledge and are comfortable speaking the language of hedge funds, private equity firms, and investment banks.
Metrics-Driven & Systems-Oriented: You have a track record of improving forecast accuracy and team accountability through data.
Hands-On Coach: You balance empathy with high expectations, measuring success by outcomes rather than activity.
Commercially Fluent: You are comfortable engaging senior client stakeholders and leading complex commercial negotiations with confidence.
Resilient: You are proven in operating under pressure, making decisions with incomplete information, and prioritizing relentlessly.

Nice To Haves

Prior experience in the Financial Services sector is strongly preferred.

Responsibilities

Talent & Execution Excellence: Recruit, develop, and retain top performers while raising the bar on commercial execution through hands-on coaching, deal inspection, and renewal reviews.
Outcome-Driven Accountability: Foster a high-performance culture that measures success by commercial outcomes rather than activity, ensuring the team operates with the urgency and precision required to scale.
Commercial Authority & Strategy: Act as the ultimate owner of renewal outcomes, guiding the team through complex commercial decisions and deal structuring while identifying churn risks to prioritize the right opportunities.
Operational Discipline at Scale: Establish rigor across forecasting and pipeline visibility while building scalable account management motions that allow the business to grow predictably without sacrificing quality.
Unified Commercial Execution: Strengthen the partnership between Account Managers and Account Executives across renewals and account planning.
Executive Leadership: Serve as the senior escalation point for complex renewals, high-stakes negotiations, and executive-level client conversations.