Director, Account Enablement

Abbott Construction•New York, NY

8d•$150,000 - $200,000

About The Position

Enterprise Accounts Enablement & Experience Lead Role Overview The Global Services Division of STO Building Group is seeking an Enterprise Accounts Enablement & Experience Lead who is responsible for designing, operationalizing, and continuously improving the tools, processes, and the experiences that power STOBG's Enterprise Accounts platform. This role ensures that Enterprise Account Directors, Account Executives and cross-functional teams are enabled to deliver a consistent, high-touch, and differentiated client experience across the entire account lifecycle. This individual sits at the intersection of strategy, operations, and client experience—translating enterprise account strategy into scalable enablement, best practice sharing and intentional client experiences. This role has a direct and measurable impact on client relationships, retention, and growth. Mission Enable STOBG's Enterprise Accounts teams to consistently deliver a seamless, high-value, and differentiated client experience—through clear processes, strong governance, thoughtful programming, and best-in-class tools—driving growth, retention, and long-term enterprise partnerships.

Requirements

Proactive, action-oriented leader with strong follow-through
10+ years of experience in enablement, marketing, client experience, account management, operations, or consulting
Experience supporting enterprise or strategic accounts in matrixed organizations
Strong working knowledge of CRM systems, dashboards, and performance reporting

Nice To Haves

Background in professional services, construction, real estate, or related industries preferred

Responsibilities

Own and evolve the Enterprise Accounts enablement framework, calendar, and execution
Operationalize the account lifecycle (surveys, growth plans, playbooks, QBRs)
Develop and maintain internal and client-facing templates, toolkits, and standards
Partner closely with account leaders to ensure enablement is practical and client-aligned
Leverage Salesforce, dashboards, cost reports, and account insights to drive value for our account leaders and clients
Establish enterprise account governance models and operating cadences - to ensure consistency across our accounts
Measure, track and report on key metrics (engagement, satisfaction, lifecycle completion)
Gather ongoing feedback to continuously improve tools, processes, and execution
Design and execute a consistent enterprise client experience across the full lifecycle
Own enterprise client events and hosted experiences (local and national)
Lead the enterprise client gifting strategy, aligned to key milestones and relationships
Define and standardize “moments that matter” across pursuits, projects, and longstanding clients