Director Academic Delivery

Western Governors University•Salt Lake, UT

About The Position

If you’re passionate about building a better future for individuals, communities, and our country—and you’re committed to working hard to play your part in building that future—consider WGU as the next step in your career. Driven by a mission to expand access to higher education through online, competency-based degree programs, WGU is also committed to being a great place to work for a diverse workforce of student-focused professionals. The university has pioneered a new way to learn in the 21st century, one that has received praise from academic, industry, government, and media leaders. Whatever your role, working for WGU gives you a part to play in helping students graduate, creating a better tomorrow for themselves and their families. The salary range for this position takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. At WGU, it is not typical for an individual to be hired at or near the top of the range for their position, and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is: Grade: Management_Executive 610 Pay Range: $126,800.00 - $228,300.00 Job Description The Director, Academic Delivery is responsible for developing, implementing, and overseeing comprehensive strategies for both instructional delivery and evaluation, ensuring alignment with the university’s mission, vision, and accreditation standards. The Director leads, develops, and supports people leaders and faculty committed to advancing student competency and workforce-relevant skills through personalized instruction and evaluation at scale. This position requires a data-driven, innovative, and collaborative leader who champions operational excellence, student-centered outcomes, and a culture of continuous improvement. When applying, please include a cover page that identifies the position(s) of interest and related experience with the domain or function. The Opportunity WGU is redefining what it means to learn and demonstrate mastery. As a Director of Academic Delivery , you’ll lead the people and systems responsible for instruction or evaluation within your school or domain, ensuring every learner experiences excellence from the moment they begin a course to the moment they demonstrate mastery. This is not a “keep the trains running” role. It’s a rare opportunity to shape how WGU teaches and measures learning at scale. You are at the forefront of reshaping the higher education experience at one of the most innovative universities in the nation. Through data, empathy, and innovation, you’ll help reimagine what learning looks like for modern students, leading a team of people leaders and faculty united by a shared mission: to help learners build workforce-relevant skills, earn degrees that align with their goals, and create clear, lasting pathways to upward mobility. Reporting to a Vice President of Academic Delivery and serving on the Academic Delivery, school, and university leadership teams, you will be a highly influential executive leader driving academic excellence, operational efficiency, and student success. You’ll oversee the hiring, development, and performance of a high-performing learning delivery team, ensuring personalized support at scale while maintaining a sharp focus on WGU’s key results of completion, return for graduates, and equity. Ever vigilant to cost, quality, and culture, you’ll use data to guide decision-making, foster innovation, and cultivate a diverse, psychologically safe workplace where faculty thrive, and students succeed.

Requirements

Master’s degree required; doctorate preferred.
8+ years of progressive leadership
Proven track record leading teams with measurable improvement in student or institutional outcomes.
Demonstrated ability to lead through others, manage budgets, and make data-informed decisions.

Nice To Haves

Experience or familiarity with the domain is a plus.

Responsibilities

Translate academic strategy into operational execution within your domain/school and across Academic Delivery.
Lead people managers responsible for instruction or evaluation functions.
Partner with deans, program leads, and assessment designers to ensure alignment between the master curriculum, teaching and evaluation, through course resources and playbooks, calibration, and performance management.
Establish and advance clear success metrics for high-quality student service across academic delivery.
Manage and optimize budgets, staffing models, and workload distribution, including rapid adoption of new technologies
Ensure quality, compliance, and innovation across courses and programs.
Represent your domain/school in university-wide forums on academic delivery, culture, and student outcomes.