Direct Mail Account Manager / Project Manager
About The Position
We’re TNT Growth – a performance-driven agency that helps leading companies acquire more leads and more customers. Our core focus is on Paid Search management, conversion rate optimization, and reporting & analytics. Our team is sharp, collaborative, and results-obsessed. If you thrive in fast-paced environments, want to grow quickly, and actually care about your impact – you’ll love it here. Former and current clients include: Salesforce, Gusto, Formula 1 Miami, Sweet James, and more. Role Overview You are the primary client-facing owner for a portfolio of direct mail accounts. You manage the relationship, the timeline, and the output — end to end. The channel strategy lead owns strategy; you own the execution and the client experience. This role exists so clients never wonder what's happening, and leadership never has to step in to fill gaps.
Requirements
- 2–4 years in a client-facing account or project management role, preferably in direct mail, print, or performance marketing
- You are the person who closes the loop — every time
- Comfortable in ambiguity without needing hand-holding
- Strong written communication; you can translate complexity into a clear client update
- Detail orientation that doesn't slow you down
- You ask questions early, not after something breaks
Nice To Haves
- Familiarity with direct mail production cycles, USPS Informed Delivery, or list management is a strong plus
Responsibilities
- Day-to-day client communication across your portfolio
- Campaign timelines: from brief to mail drop, nothing falls through without you catching it
- Proactive status updates — clients hear from you before they ask
- Coordination with internal teams (creative, data, print vendors) to hit deadlines
- Flagging risks early and escalating with a proposed solution, not just a problem
- Documentation: creative approvals, list specs, drop dates, performance recaps
- First-line troubleshooting on delivery issues, USPS tracking, and campaign discrepancies
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
