Account Manager - Visa Direct

Visa • San Francisco, CA

8h • Hybrid

About The Position

Visa Direct is a money movement solution that Visa provides to clients (issuers, acquirers, processors, merchants and service providers) to facilitate domestic and cross-border fund transfers/disbursements using debit card credentials, bank account information or digital wallet addresses around the world. Over the past years we have invested in establishing competitive payment rails and superior market readiness, and we are focused on growing and servicing our +150 prioritized North America clients that are enabled by third parties, but contribute significantly to Visa Direct’s revenue (i.e., ‘digital-first’ merchants)
This role involves working closely with Account Management, Product, Marketing, Commercialization, Solutioning, Legal, Sales, and Support teams to provide digital communications, marketing, and optimization to support Visa Direct North America clients.
The ideal candidate will possess a strong understanding of the payments landscape and technologies, exceptional communication skills, strong program management skills, experience in scaled account management. They see themselves as an owner, get excited by the challenge of starting a new workstream within a fast paced organization, and are trusted by their clients to advocate relentlessly on behalf of them. On top of this, they are a wizard and working across matrix organizational structure and liaising with various teams to influence and collaborate effectively.
This is a hybrid position. Expectation of days in office will be confirmed by your hiring manager.

Requirements

• 5 or more years of relevant work experience with a Bachelors Degree or at least 2 years of work experience with an Advanced degree (e.g. Masters, MBA, JD, MD) or 0 years of work experience with a PhD
• Familiarity with Microsoft office suite (Excel, Powerpoint)
• 2 years’ experience in client facing roles, especially account management or customer success, in particular in supporting one-to-many account management, cross-industry portfolio of accounts, and external scaled communications.
• You are an owner, through and through. You are resourceful, advocate for yourself and your clients.
• Experience building a net-new workstream, from setting the direction to execution.
• Independent worker – you are able to identify and prioritize your work, and dig further of what needs to be done, vs. Waiting to be told.
• Ability to add structure to ambiguous situations and action quickly.
• Experience in supporting cross-functional program initiatives and facilitating collaboration across Sales, Account Management, Marketing, Finance, Product, Legal and Customer Service organizations
• Exhibits strengths as a cross-functional navigator and consensus builder, with high financial acumen and analytical skills
• Must be results-oriented, organized, able to handle multiple urgent tasks and must effectively deal with ambiguity in a virtual work environment
• Exceptional influencing & presentation skills - thinks strategically to problem solve tactical execution, particularly in a growing matrixed organization
• Strong desire to win as a team – pride of outcome mentality vs pride of ownership
• Basic ability to do excel analysis
• Experience prioritizing and managing a book of business and being accountable for quarterly metrics
• Demonstrated success leading centralized communications deployment and driving adoption, growth and retention
• Self-starter with a ‘can-do’ attitude who excels in high-paced environment, thrive in change and ambiguity

Nice To Haves

• 6 or more years of work experience with a Bachelors Degree or 4 or more years of relevant experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or up to 3 years of relevant experience with a PhD
• Knowledge and experience with Visa products, FX and Global Payments seen as a plus
• Familiarity with Tableau, AI tools and/or MS Dynamics seen as a plus

Responsibilities

• Manage book of Visa Direct North America accounts, identifying and prioritizing opportunities to grow revenue (i.e., new use cases, enhancing user experience, etc.)
• Collaborate with Generalist and Specialist Account Management teams to realize successful cross-sell and expansion opportunities
• Drive sales lifecycle, from identifying and pitching opportunities to clients, all the way to implementation, working effectively across internal and external teams, advocating for your clients needs
• Document progress and share key findings / learnings with broader Visa Direct organization
• Work successfully across wide-variety of internal partners (marketing, communications, legal, sales, enabler, product, go-to-market)
• Establish and manage scaled communications channel for broader account base, ultimately driving brand awareness & relationships with prioritized clients
• Incorporate feedback from stakeholders to ensure scaled customer programs are practical, relevant, and continuously improved
• Dig into data to track accounts progress and identify issues

Benefits

• Visa has a comprehensive benefits package for which this position may be eligible that includes Medical, Dental, Vision, 401 (k), FSA/HSA, Life Insurance, Paid Time Off, and Wellness Program.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level