Direct Fulfillment Manager

MACKENZIE-CHILDS LLC•City of Fulton, NY

7d•$95,000 - $100,000•Onsite

About The Position

The Direct Fulfillment Manager is responsible for managing all aspects of the direct-to-consumer business, including wholesale independent accounts (Domestic & International), retail store transfer orders, order accuracy, order fulfillment, supply management, and ensuring compliance with safety regulations. This role involves leading a team of warehouse staff, optimizing processes, and maintaining high standards of accuracy and efficiency.

Requirements

Bachelor's degree in Supply Chain, Logistics, Business Administration or a related field is preferred
5+ Years experience in warehouse management or a similar role
Working knowledge of warehouse safety standards and OSHA guidelines
Strong leadership and team management skills
Excellent organizational skills, ability to multi-task
Exceptional attention to detail
Capable of managing multiple projects within assigned timelines with presentation skills when required
Strong communication skills, both written and verbal
Strong problem-solving skills
Ability to sit, stand, walk, talk, hear, reach, push, pull, crouch, kneel, bend, climb, use fingers to grasp, handle, feel, and perform repetitive motions of hands or wrists.
Exerts in excess of 100 pounds of force occasionally, and/or in excess of 50 pounds of force frequently, and/or in excess of 20 pounds of force constantly to move objects.

Nice To Haves

NetSuite experience preferred but not required

Responsibilities

Provide strategic oversight and planning to Picking and Packing teams
Recruit, train and supervise staff to ensure a high-performing team
Assists with order reconciliation and accuracy of inventory
Purchase warehouse supplies, track supplier performance, maintain POs, and manage vendor relationships
Develop and manage staffing plans based on volume forecasts and seasonal demand fluctuations
Assist in coordination of small parcel delivery ensuring carriers meet capacity
Maintain positive relationships with all company departments on a continuous basis with key areas such as Sales, Customer Service, and Finance
Work to maximize production and improve efficiencies and to minimize down-time in all departments
Work with Retail Store Director to ensure TOs are accurate and shipped timely
Design, implement, and manage a structured audit program to monitor and improve picking and packing accuracy, productivity and quality standards
Lead change management initiatives within the fulfillment function
Champion a culture of accountability, engagement, and continuous improvement by setting clear expectations, recognizing strong performance, coaching team members and fostering a collaborative, high-performance environment
Provide leadership in health and safety and ensure a clean and safe work environment
Encourage & promote teamwork, cooperation and a good working atmosphere within the warehouse
Responsibilities include interviewing and hiring; instructing and training on proper work methods, planning, scheduling, and assigning work; conducting performance evaluations, monitoring employee performance metrics and administering disciplinary actions.