Shop Operations Manager (E-Commerce + Fulfillment) - Direct Hire
About The Position
TES Staffing is supporting a premium fingerboard brand with a serious following. They design and manufacture high-quality products and ship them directly to customers through their website and Amazon. They are not a corporate warehouse. They are a fast-moving, tight team building something niche, fun, and real. If you’re the kind of person who thrives on running a smooth operation, leading people well, and keeping orders flowing without chaos — this role is for you. TES is looking to hire a Shop Operations Manager to lead the day-to-day fulfillment and shop operations. This is a hands-on leadership role — you’ll run the shipping/fulfillment workflow, manage inventory flow, coordinate with production/R&D, and make sure customer orders go out accurately and on time. You don’t need to be a Shopify expert — but you do need to understand what it means to support an e-commerce business and how fulfillment impacts the customer experience. You’ll be the person who keeps the shop organized, the team focused, and the operation running cleanly.
Requirements
- Experience leading a fulfillment, warehouse, or operations workflow
- Strong team leadership experience (this is critical)
- Comfortable working hands-on with physical products
- Organized, detail-oriented, and reliable follow-through
- Comfortable using basic systems (spreadsheets, order/shipping platforms)
Nice To Haves
- Amazon FBA shipment experience
- Shopify, e-commerce, or DTC operations exposure
- Light manufacturing / production coordination experience
- Process improvement mindset
- Interest in skateboarding, fingerboarding, surfing, BMX, or similar culture (Not required — but we’d love it.)
Responsibilities
- Lead daily pick/pack/ship workflow
- Ensure orders ship accurately and on schedule
- Oversee packing, labeling, staging, and shipment organization
- Create and manage Amazon FBA shipments
- Maintain a clean, organized workspace with clear product visibility
- Lead and support a small shop team (including coordination with R&D/production staff)
- Set priorities, assign work, and keep the day moving
- Coach and develop team members (this is a leadership-heavy role)
- Help create structure, consistency, and accountability
- Coordinate with the R&D/Production Manager to ensure products are “ship-ready”
- Handle final packaging, labeling, light assembly, and quality checks
- Identify problems early and prevent last-minute scramble shipping
- Create and track purchase orders
- Coordinate with vendors and manage receiving
- Keep supplies stocked so fulfillment never stalls
- Handle or oversee day-to-day customer service support
- Spot recurring issues and bring solutions to leadership
Benefits
- 100% paid medical
- Benefits, healthy PTO and vacation, 401k, development
Stand Out From the Crowd
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
