Dir, Clinical Access Operations

Children's Mercy KC • Kansas City, MO

16d • Onsite

About The Position

The Director of Clinical Access Operations is responsible to support and sustain the mission and vision of the organization through aligning multiple clinical/operational departments within the Clinical Practice Group while fostering interdepartmental collaboration in the development of high-quality experiences and efficient operations across the continuum for our patients. This role is responsible for the management of ambulatory initiatives including managing of major initiatives and programs being conducted across the ambulatory enterprise along with process improvement initiatives. This role will be a key strategic thought partner with Children's Mercy leaders and the single point of contact for projects overseen by this role. The Director of Clinical Access Operations will maintain a systematic approach to sizing opportunities, developing business cases and supervising implementation. This leader will develop business relationships and communication strategies to drive operational transformation. The Director of Clinical Access Operations uses knowledge of healthcare environments, management consulting skills, innovation frameworks, processes optimization skills, change management and continuous improvement methodologies, measurements, and tools to analyze issues, develop and implement solutions and drive operational transformation within ambulatory. This role acts as a role model and steward to the shared vision, mission, values, and service excellence standards of the organization. At Children’s Mercy, we are committed to ensuring that everyone feels welcomed within our walls. A successful candidate for this position will join us as we strive to create a workplace that reflects the community we serve, as well as our core values of kindness, curiosity, inclusion, team and integrity. Additionally, it’s important to us that we remain transparent with all potential job candidates. Because we value the safety of the patients and families we serve, as well as the Children’s Mercy staff, we want to let you know that the seasonal influenza vaccine is a condition of employment for all employees in our organization. New employees must be willing to be vaccinated if found non-immune to measles, mumps, rubella (MMR) and chicken pox (varicella) and/or without evidence of tetanus, diphtheria, acellular pertussis (Tdap) vaccination since 2005. If you are selected for this position, you will be asked to supply your immunization records as proof of vaccination. If you and have any concerns about receiving these vaccines, medical and/or religious exemptions can be further discussed with Human Resources.

Requirements

• Bachelor's Degree and 5-7 years experience upper-level leadership/management or finance experience.
• Knowledge of hospital or medical management experience in specialty area or general pediatrics (Inpatient, Ambulatory, or private practice setting) preferred.
• Master's Degree MSN, MSA or MHA preferred and 3-5 years experience upper-level leadership/management or finance experience.
• Knowledge of hospital or medical management experience in specialty area or general pediatrics (Inpatient, Ambulatory, or private practice setting) preferred.

Responsibilities

• Responsible for management of projects and initiatives in collaboration with Clinical Practice Group leadership and ensuring appropriate execution of high value initiatives related to c linical o perations impacts on patient and family experience, clinical access, coordination of care and services and service delivery.
• Supports and sustains the mission and vision of the organization through ambulatory clinical operations by leading cross-functional teams through projects and initiatives using Lean principles and change management strategies.
• Collaborates with multiple partners including VP and SVP leadership, clinical leadership, business leadership, and various committees on new strategies or new approaches to increase access, improve patient experience, enhance care coordination and develop clinical programs to deliver high-quality services and align with strategic goals.
• Utilizes process improvement and Lean methodology to solve problems, escalate issues, and create highly reliable processes.

Benefits

• The benefits plans at Children’s Mercy are one of many reasons we are recognized as one of the best places to work in Kansas City. Our plans are designed to meet the changing needs of our employees and their families. Learn more about Children’s Mercy benefits.

What This Job Offers

• Job Type: Full-time
• Career Level: Director
• Number of Employees: 5,001-10,000 employees