Dining Services Supervisor

Kingsway Community•City of Schenectady, NY

About The Position

The Dining Room Coordinator oversees the daily operations of the dining room in a senior living facility, ensuring a welcoming and efficient dining experience for residents and guests. This role involves supervising waitstaff, managing dining schedules, maintaining service standards, and addressing resident needs and concerns. The coordinator serves as the primary liaison between the kitchen and dining room staff to ensure smooth operations. Kingsway is a locally-owned and family-operated senior living community located on a 25-acre campus in the Woodlawn section of Schenectady, New York. Since 1975. We are committed to uphold a tradition of excellence while providing compassion, respect, and dignity for each individual entrusted to our care. At Kingsway, not only will our residents experience a difference, but our staff will too. We understand the importance of balance between work and family life, and we are committed to working with you to help you meet your goals. Kingsway Community offers: Excellent Benefit packages for Full Time and Part Time Employees which include Health, Dental, Vision, Flexible Spending Accounts, 401k and reduced Public Transportation passes. Opportunity for career advancement through our Tuition Reimbursement & Student Loan Repayment program. Kingsway Community is no longer requiring employees to be vaccinated for COVID-19! Learn more about working at Kingsway Community at our careers page: www.kingswaycommunity.com/career-opportunities

Requirements

Previous experience in hospitality or dining room management, preferably in a senior living or healthcare setting.
Strong leadership and team management skills.
Excellent interpersonal and communication abilities, with a focus on resident satisfaction.
Knowledge of food safety and sanitation regulations; certification preferred.
Ability to handle multiple tasks and prioritize effectively in a fast-paced environment.
Proficiency in using scheduling software and basic computer applications.
Patience, empathy, and a genuine commitment to serving senior residents.
Detail-oriented with a focus on maintaining high standards of service and cleanliness.
Strong problem-solving skills and the ability to address concerns proactively.
A collaborative mindset to work effectively with both dining and kitchen teams.

Responsibilities

Coordinate and oversee all dining room activities, including meal service, special events, and resident dining schedules.
Supervise, train, and support waitstaff, ensuring consistent service quality and adherence to facility protocols.
Monitor dining room cleanliness, organization, and ambiance, ensuring a safe and pleasant environment for residents and guests.
Act as a liaison between kitchen staff and waitstaff to ensure accurate and timely delivery of meals.
Address resident concerns or special requests during meal service, including dietary accommodations and seating preferences.
Create and manage staff schedules to ensure adequate coverage for all shifts and events.
Assist with onboarding and training new dining room staff, providing ongoing guidance and support.
Collaborate with kitchen management to plan menus, coordinate special events, and adjust operations as needed.
Monitor inventory of dining room supplies, such as linens, utensils, and tableware, and submit purchase requests as necessary.
Conduct regular inspections of the dining area to ensure compliance with health, safety, and sanitation standards.
Maintain positive relationships with residents, staff, and family members, fostering a community-oriented atmosphere.
Prepare reports on dining room operations, staff performance, and resident feedback for review by facility management.