Digital Workplace Engineer
Sunwest Bank•Meridian, ID
2d
About The Position
The Digital Workplace Engineer delivers technical support and engineering for Sunwest Bank’s digital workplace environment, focusing on endpoint management, user experience, SharePoint, patching, and updates. This role supports the transition from legacy desktop support to a modern, user-centric digital workplace, driving continuous improvement and operational excellence.
Requirements
- 2+ years of experience in IT support, endpoint engineering, or digital workplace environments.
- Familiarity with Microsoft 365, SharePoint, Teams, Intune, and modern endpoint management.
- Ability to manage multiple tasks and projects in a fast-paced environment.
- Strong communication, organization, and problem-solving skills.
Responsibilities
- Provide technical support for endpoints (Windows, Mac, mobile) and resolve user issues via ticketing systems (Ivanti, Jira, etc.)
- Support onboarding/offboarding, user access, and lifecycle management for internal applications and platforms.
- Engineer, deploy, and maintain digital workplace solutions, including SharePoint, Teams, and Intune MDM/Autopilot
- Assist with patching, updates, and compliance for all endpoints.
- Document procedures, resolutions, and best practices for digital workplace operations.
- Collaborate with IT, InfoSec, and business teams to optimize user experience and service delivery.
- Participate in cost-saving initiatives, vendor management, and contract reviews as needed
- Ensure adherence to IT policies, audit requirements, and regulatory compliance (SOX, GLBA, BSA/AML, etc.).
- Contribute to process improvement and modernization of digital workplace tools and workflows.
- Demonstrate professionalism, teamwork, and high-quality work.
- Attend required training and maintain compliance awareness.
- Adhere to company policies, safety regulations, and all applicable laws.
- Attends training and maintains a basic knowledge of procedures to ensure compliance with laws and regulations governing financial institutions, as they apply to your position and job responsibilities, with an emphasis on the BSA/AML/CIP, Consumer Privacy, Regulation CC, Information Security, Bank Protection Act, FACT-Identity Theft, Information Technology and GLBA.
- Additional duties as assigned as it relates to the position
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
