Digital Support Associate

Sunbit•Las Vegas, NV

1d•Onsite

About The Position

The team at Sunbit is looking for a self-motivated and ambitious Digital Support Associate for our Las Vegas, Nevada office. Your main responsibility in this role will be to answer emails, chats and calls from our valued customers and retail partners. Other key duties for the Digital Support Associate will be to respond to questions related to payments, general inquiries, how to use our product, and anything else our customers or partners would like to know via phone, email or chat. In addition, you will help with technical troubleshooting software and hardware and answering financing questions via email. This will be an hourly position that requires schedule flexibility of possible nights and/or weekends. Please Note: This position is in a Call Center, in office (non-remote) environment

Requirements

Superb written communication skills is a must
Strong grammar and spelling, with a clear understanding of email etiquette
Strong ability to communicate with confidence, integrity, and compassion via email, chat, and phone
Patience and stress management
Problem-solving and critical thinking skills
Ability to gauge, adapt, and respond to different types of characters
Desire to work in a fast paced, high growth environment
Basic technical troubleshooting skills
Strong attention to detail, time management skills, and ability to switch gears quickly

Nice To Haves

Call Center experience (both B2B and B2C experience is a bonus)

Responsibilities

Managing email and chats (and assisting with inbound calls during high volumes) in a timely manner for both Customer and Partner inquiries
Application troubleshooting, payment processing, and providing quotes and balance inquiries
Aiding people experiencing financial hardship and extending additional payment options and financial hardship programs
Maintaining Sunbit’s excellent customer satisfaction standards by providing accurate, valid, and complete information by using the right systems and tools
Resolving product or service problems by clarifying the customer's complaint, determining the cause of the problem, selecting and explaining the best solution to solve the problem, expediting correction or adjustment, and following up to ensure resolution
Following communication procedures, guidelines and policies
Alerting management of any concerns or issues

Benefits

Join a A Most Loved Workplace and #306 on the 2022 Inc 5000 list
Mission driven + empowered + collaborative environment
State of the art customer care contact center
Competitive pay and stock options
12 days of PTO your first year with increases thereafter + Holiday Pay
Health Insurance options including Medical, Dental, Vision, Life, EAP, FSA, & Maternity Leave
Newly added HSA and Pet Insurance
401K Plan with Matching
Casual Dress
Other fun team events and Spirit Days
Open door policy / Open office floor plan