Digital Success Manager
About The Position
As a Digital Success Manager at CodeRabbit, you’ll partner with engineering leaders and developers to help them fully realize the power of our AI-assisted code review and developer productivity platform. You’ll act as both a strategic advisor and a technical advocate, ensuring every customer achieves measurable improvements in velocity, quality, and developer experience. This is a high-impact, customer-facing role at the intersection of AI, software engineering, and success management. You’ll drive adoption, guide customers through digital transformation initiatives, and help engineering teams translate data and insights into tangible productivity gains.
Requirements
- 5+ years in Customer Success, Developer Relations, or Technical Account Management within a SaaS or developer tools company.
- Strong technical foundation — comfortable discussing CI/CD pipelines, version control (GitHub, GitLab), and development metrics.
- Familiarity with AI tools and their application in modern software engineering workflows.
- Excellent communication and relationship-building skills; able to speak fluently to both engineers and executives.
- Data-driven mindset — capable of turning platform analytics into strategic recommendations.
Responsibilities
- Serve as the primary success partner for CodeRabbit customers, guiding them from onboarding through adoption and renewal.
- Understand each customer’s engineering goals, processes, and KPIs — from code review efficiency to pull-request throughput and quality metrics.
- Develop tailored success plans that align CodeRabbit’s capabilities with customer outcomes.
- Deliver engaging enablement sessions, workshops, and digital success programs to ensure ongoing value realization.
- Drive sustained platform adoption through proactive engagement, digital campaigns, and strategic check-ins.
- Identify opportunities for feature expansion, advanced AI integrations, and deeper usage across teams.
- Collaborate with Sales and Product to drive renewals and account expansion through clear success narratives and data-backed outcomes.
- Act as the voice of the customer across Product, Engineering, and Support teams to ensure user needs inform roadmap priorities.
- Provide structured feedback to improve user experience, documentation, and onboarding workflows.
- Partner with Marketing to contribute customer stories, success metrics, and thought leadership around developer productivity.
Benefits
- Competitive salary, equity, and benefits
- Professional development opportunities
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
Number of Employees
101-250 employees
