Digital Client Success Manager

USA TODAY Co.

5d • $45,000 - $55,000 • Remote

About The Position

USA TODAY Co., Inc. is a diversified media company with expansive reach at the national and local level dedicated to empowering and enriching communities. We seek to inspire, inform, and connect audiences as a sustainable, growth focused media and digital marketing solutions company. Through our trusted brands, including the USA TODAY NETWORK, comprised of the national publication, USA TODAY, and local media organizations, including our network of local properties, in the United States, and Newsquest, a wholly-owned subsidiary operating in the United Kingdom, we provide essential journalism, local content, and digital experiences to audiences and businesses. We deliver high-quality, trusted content with a commitment to balanced, unbiased journalism, where and when consumers want to engage. Our digital marketing solutions brand, LocaliQ, supports small and medium-sized businesses with innovative digital marketing products and solutions. USA TODAY Co. open roles are featured on various external job boards. When applying to a position at USA TODAY Co., you should be completing an application on USA TODAY Co. Careers via Dayforce. Job postings directing you to complete an application on other external sites may not be valid. To connect with us, visit www.usatodayco.com
Make an Impact. Grow Local Businesses. Elevate Your Career.
At LocaliQ, we help local businesses connect with more customers through smart, data‑driven marketing solutions. We’re looking for an Account Manager who loves building relationships, solving problems, and driving results.
If you’re passionate about digital marketing and want to be part of a fast‑paced, innovative team, this role gives you the opportunity to make a meaningful impact every day.

Requirements

• Bachelor’s degree in marketing, business, advertising, or related field
• 2+ years of digital advertising campaign management
• 3+ years of client‑facing account management or customer service
• Strong analytical and technical skills
• Excellent communication and relationship‑building abilities
• Proficiency in Excel and PowerPoint; CRM experience is a plus

Nice To Haves

• Google Ads & Google Analytics certifications (preferred)

Responsibilities

• Build lasting relationships through transparency, communication, and a commitment to client success.
• Serve as the primary point of contact for all campaign and strategy needs.
• Plan, execute, and optimize campaigns across search, display, social, digital, and print channels.
• Maximize ROI through strategic planning and performance analysis.
• Work closely with sales, strategy, and optimization teams to deliver cohesive marketing plans.
• Ensure consistent messaging across all client campaigns and platforms.
• Deliver regular performance reviews and actionable recommendations.
• Identify trends and present creative solutions to improve campaign results.

Benefits

• A supportive, fun, people‑first culture
• Opportunities for continuous learning and professional development
• Access to some of the industry’s brightest digital marketing experts
• Virtual team events, career‑building programs, and work‑life balance initiatives

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level