Digital Customer Success Manager

USA TODAY Co.

1d • $45,000 - $55,000 • Remote

About The Position

Are you passionate about helping businesses grow through smart, data-driven marketing strategies? At LocaliQ, we empower local businesses to reach more customers online—and we’re looking for an Account Manager who thrives on building relationships, driving results, and delivering exceptional client experiences.
In this role, you’ll be the primary point of contact for your clients, managing advertising campaigns across multiple platforms—search, display, social, and our own digital and print media. You’ll combine strategic planning with performance analysis to ensure clients not only meet but exceed their marketing goals.
If you’re a proactive problem-solver with a strong understanding of digital marketing and a passion for collaboration, this is your opportunity to make an impact in a fast-paced, innovative environment.

Requirements

• Bachelor’s degree in business, marketing, advertising, or related field.
• 2+ years of hands-on experience managing digital advertising campaigns.
• 3+ years in client-facing account management or customer service.
• Strong technical skills and ability to analyze campaign data.
• Excellent communication and relationship-building skills.
• Proficiency in Excel and PowerPoint; CRM experience a plus.

Nice To Haves

• Google Ads and Google Analytics certifications preferred.
• Proficiency in Excel and PowerPoint; CRM experience a plus.

Responsibilities

• Own the Client Relationship: Build trust, maintain transparency, and deliver results aligned with business objectives.
• Drive Success: Plan and manage campaigns across search, display, social, and print to maximize ROI.
• Collaborate Across Teams: Work closely with sales and optimization teams to develop strategies and execute campaigns.
• Communicate Value: Provide regular performance reviews and insights to keep clients informed and engaged.
• Stay Ahead of Trends: Monitor campaign performance, identify opportunities, and recommend creative solutions to improve results.
• Ensure Consistency: Maintain a unified marketing message across all channels.

Benefits

• We value innovation, collaboration, and work-life balance. At LocaliQ, you’ll work with some of the brightest minds in digital marketing while enjoying a supportive, fun company culture. From virtual team events to opportunities for professional growth, we’re committed to helping you succeed.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level