Digital Shelf Institute Community & Content Manager

Salsify

5h•$102,000 - $120,000•Remote

About The Position

What is the Digital Shelf Institute (DSI)? The mission of the Digital Shelf Institute (DSI) is to shape the future of the commerce industry and contribute to its growth through community, content, and education. In the digital age, manufacturers have more opportunities to control their commerce destiny than ever before. Taking advantage of those opportunities requires new strategies, agile operations, new partnerships, and continuous improvement in every channel, both online and off. This community was created to bring an ecosystem of experiences together to share ideas, outcomes, and strategies that will drive revenue in the years ahead.

Requirements

5+ years experience in a communications or PR role
Ability to develop creative, engaging and original content
Exceptional written and oral communication skills
Good customer service, interpersonal skills and networking skills
Friendly and outgoing personality
Knowledge of commerce industry
Good judgment and problem-solving skills

Responsibilities

Developing and implementing community engagement strategies that align with the company’s goals and objectives
Managing and growing our online community presence across various platforms, including Slack and the community platform (TBD)
Assist in thought leadership content development
Create engaging and shareable content for LinkedIn, and newsletters
Identify collaboration opportunities with key partners in the space
Build relationships with brands and retailers in the space to create a community of experts and executives to engage with
Provide community feedback and key topics back to the business
Monitor social media campaigns and analyze web traffic from the online community using key performance indicators (KPIs)
Work with external partners to increase DSI content reach
Participate and assist with DSS events and executive dinners
Fostering a positive and inclusive community environment, encouraging active participation and interaction
Monitoring and responding to community members’ inquiries, comments and feedback in a timely and professional manner
Collaborating with internal teams, including marketing, customer support and product development, to ensure consistent messaging and support for community initiatives.
Analyzing community metrics and trends to identify opportunities for improvement and growth.
Organize and host virtual events, webinars and community meetups to engage and connect with our audience.