Digital Services Business Relationship Manager

Corewell Health • Grand Rapids, MI

23h • Onsite

About The Position

This position will support Care Delivery in our West region. It is critical that the person hired into the role has the flexibility to visit multiple sites. Job Summary The Business Relationship Manager (BRM) is the strategic advisor to executive operational leaders for all technology solutions. The BRM serves as the connector, orchestrator, and navigator with the Information Technology Senior Leadership Team to ensure that all business and operational needs and goals are met. The BRM is the strategic advisor who understands and links the business needs with IT prioritization and implementation to facilitate and achieve business growth objectives. The BRM will also collaborate with their partners and associated business leaders to provide insight and support for technology strategic planning. This position not only meets the customers' business needs but also aligns with overall organizational strategies, shares ownership with operational partners in the creation and realization of business value derived from Information Technology solutions. The BRM also provides feedback and guidance to all IT Service lines about customer successes and challenges to help improve IT solution needs and priorities across the organization. Authorized and accountable to enforce IT Business escalation related operational improvements within IT. This position reports directly to the Vice President of Clinical Technologies and Relationship Management with an indirect reporting relationship to the Hospital leadership.

Requirements

• Bachelor's Degree or equivalent in a related field
• At least 5 years of relevant work experience
• Experience working in healthcare, technology, and/or clinical operations

Nice To Haves

• Master's Degree or equivalent in a related field
• Experience building and maintaining relationships between technical and business partners
• Experience advising leadership on both short and long term initiatives

Responsibilities

• Partner with executive leadership on multiple year strategy, execution of strategy and assist with IT governance prioritization.
• Manage and prioritize often complex issues that require extensive investigation and analysis.
• Position requires ability to influence others to accept practices and approaches, and ability to communicate and influence executive leadership.
• Relationship building with partners and key stakeholders at all levels with a primary focus on: Senior Executives, including Hospital President, COO, CMO, CNO and other key operational leaders.
• Maintains awareness of changes to the organizations strategies goals and processes to ensure requirements, and priorities are properly aligned with all areas. Including the overarching strategy and road map.
• Serves as the point of escalation to our business partners into IT for issue identification, resolution, and related requests, ensuring transparency to operational leaders regarding change management impact to operations.
• Adeptness to function with a high degree of decision-making skills, work independently, sometimes with minimal direction.

Benefits

• Comprehensive benefits package to meet your financial, health, and work/life balance goals. Learn more here.
• On-demand pay program powered by Payactiv
• Discounts directory with deals on the things that matter to you, like restaurants, phone plans, spas, and more!
• Optional identity theft protection, home and auto insurance, pet insurance
• Traditional and Roth retirement options with service contribution and match savings
• Eligibility for benefits is determined by employment type and status

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level