Digital Service Management Intern

TTX Company • Charlotte, NC

2d

About The Position

TTX Company is a leading provider of railcars and related freight car management services to the North American rail industry. TTX’s pool of railcars is ideal for supporting shippers in the intermodal, automotive, paper & forest, metals, machinery, wind energy and other markets where flatcars, boxcars and gondolas are required.
TTX’s generous Total Rewards package includes Paid Time Off, Health, Dental and Vision benefits, and 401(k) with company match. This position participates in Railroad Retirement.
TTX Company is an Equal Employment Opportunity Employer.

Requirements

• Currently pursuing a Bachelor’s Degree in Information Technology, Computer Science, or a related field.
• Keen interest in technical processes and change management (e.g., process flow).
• Familiarity with Microsoft Office tools, including Copilot.
• Strong communication and organizational skills.
• Strong technical writing skills.

Responsibilities

• Assist in developing and implementing IT service processes and procedures.
• Collaborate with business leaders and analysts to ensure systems and/or processes (Change Management, Problem Management, & Major Incident) are functioning effectively.
• Provide documentation and administrative support for Major Incident Response and Problem Management investigations.
• Analyze IT process records to identify any trends/issues and recommend improvements.
• Liaise with stakeholders to coordinate process changes and ensure smooth adoption.

Benefits

• Paid Time Off
• Health, Dental and Vision benefits
• 401(k) with company match
• Railroad Retirement

What This Job Offers

• Career Level: Intern
• Number of Employees: 1,001-5,000 employees