Digital Service Management Intern
About The Position
Key Responsibilities: Assist in developing and implementing IT service processes and procedures. Collaborate with business leaders and analysts to ensure systems and/or processes (Change Management, Problem Management, & Major Incident) are functioning effectively. Provide documentation and administrative support for Major Incident Response and Problem Management investigations. Analyze IT process records to identify any trends/issues and recommend improvements. Liaise with stakeholders to coordinate process changes and ensure smooth adoption. Qualifications: Currently pursuing a Bachelor’s Degree in Information Technology , Computer Science, or a related field. Keen interest in technical processes and change management (e.g., process flow). Familiarity with Microsoft Office tools, including Copilot. Strong communication and organizational skills . Strong technical writing skills.
Requirements
- Currently pursuing a Bachelor’s Degree in Information Technology , Computer Science, or a related field.
- Keen interest in technical processes and change management (e.g., process flow).
- Familiarity with Microsoft Office tools, including Copilot.
- Strong communication and organizational skills .
- Strong technical writing skills.
Responsibilities
- Assist in developing and implementing IT service processes and procedures.
- Collaborate with business leaders and analysts to ensure systems and/or processes (Change Management, Problem Management, & Major Incident) are functioning effectively.
- Provide documentation and administrative support for Major Incident Response and Problem Management investigations.
- Analyze IT process records to identify any trends/issues and recommend improvements.
- Liaise with stakeholders to coordinate process changes and ensure smooth adoption.
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What This Job Offers
Career Level
Intern
Number of Employees
1,001-5,000 employees
