Digital Sales & BDC Representative

Ardmore Toyota•Lower Merion Township, PA

About The Position

Are you looking for a fast-paced career where your energy and "coachability" matter more than your resume? Our dealership is growing, and we’re looking for driven individuals to join our Business Development Center (BDC). We don't just sell cars; we provide a modern, transparent experience. We aren't looking for "car people"—we are looking for great communicators who are ready to learn a proven system. As a BDC Representative, you are the first point of contact for our customers. You won't be "closing deals" on the showroom floor; instead, you’ll be the engine that drives our appointments through: High-Volume Outreach: Making approximately 75 outbound calls per day to follow up on interested leads. Multi-Channel Communication: Responding to inquiries via phone, email, and text. Personalized Video: Using quick, "desk-first" video responses to introduce yourself and the vehicle to customers. Appointment Setting: Your primary goal is to provide value and schedule appointments for our sales team. We believe in investing in our employees from the very beginning. We focus on making our employees the best they can be through continuous training, advancement opportunities and top-notch compensation and benefits – all while promoting a culture that values family, diversity and teamwork. It’s simple really – we share the same commitment to our employees as we do our customers – after all, a great customer experience is only possible with great employees. You’re not just looking for a paycheck, you’re looking to be a part of something big. You want to work with a team that gives back to the community at every opportunity. You want to show off your skills to get to the next level. You want a leadership team that is truly invested in you and your career.

Requirements

Teachability: You don’t need automotive experience. You do need to be a "sponge" for training and follow our specific communication frameworks.
Resilience: You’re comfortable picking up the phone and staying motivated throughout the day.
Tech Savvy: You can navigate CRM systems and feel comfortable on camera for customer video messages.
Reliability: You understand that punctuality and consistency are the keys to a high-performing team.

Responsibilities

Making approximately 75 outbound calls per day to follow up on interested leads.
Responding to inquiries via phone, email, and text.
Using quick, "desk-first" video responses to introduce yourself and the vehicle to customers.
Provide value and schedule appointments for our sales team.

Benefits

Comprehensive Training: We provide the scripts, the technology, and the mentorship to help you succeed from day one.
Career Growth: This is the perfect entry point into the automotive industry with a clear path into management or sales.
Professional Environment: Work in a "one-price" dealership model that values transparency and customer service over old-school haggling.

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