Digital Project Manager, Support

Huemor•Pittsburgh, PA

3d•$60,000 - $65,000•Remote

About The Position

We’re looking for a strategic, hands-on Digital Project Manager to lead the successful planning and execution of client website projects. As part of a fast-growing web design agency, you’ll be the bridge between our internal teams and our clients—ensuring timelines, deliverables, and expectations are aligned from handoff to lasting support. You’ll collaborate with designers, developers, marketers, and strategists to support high-impact digital experiences that drive results. With a keen eye on scope, budget, and quality, you’ll keep projects moving forward while maintaining excellent client relationships. This is a leadership role that blends cross-functional coordination, timeline management, and clear communication.

Requirements

3+ years of experience in digital project management, ideally within a web or creative agency setting
At least 1 year in a team lead or client-facing role, managing timelines, deliverables, and cross-functional teams
Strong grasp of website production workflows—design, development, QA—and how to keep them moving smoothly
Excellent organizational and time-management skills with the ability to juggle multiple projects and deadlines
Clear, confident communicator who thrives in a client-facing environment and can lead meetings with ease
Experience using project management platforms like ClickUp or similar
Familiarity with web strategy fundamentals, including user experience, SEO, and conversion best practices

Nice To Haves

Experience managing eCommerce, marketing, or custom development projects
Familiarity with agile or hybrid project management methodologies
Previous experience working with fully or partially remote teams
Exposure to tools like Figma, Webflow, WordPress, or Shopify
Understanding of website accessibility and performance best practices
Background in creative direction, UX strategy, or technical writing
Experience managing retainer-based or ongoing support client relationships
Confidence using Loom, Slack, and other async communication tools effectively
A genuine interest in design, development, or digital strategy trends

Responsibilities

Manage timelines, priorities, and deliverables across multiple website projects in varying stages of completion
Serve as the main point of contact for both clients and internal teams, ensuring everyone is aligned on expectations and milestones
Lead cross-functional collaboration among designers, developers, strategists, and QA specialists to keep projects on track and within scope
Translate client goals and brand vision into clear project plans and phased roadmaps
Oversee project documentation including timelines, scopes, briefs, and tickets in ClickUp
Proactively identify risks, troubleshoot roadblocks, and offer solutions to ensure smooth execution from kickoff through launch
Ensure all deliverables meet Huemor’s quality standards before reaching clients, including designs, dev environments, and QA
Continuously refine internal processes to increase project efficiency and minimize delivery gaps
Monitor project health metrics (budget, timeline, satisfaction) and flag opportunities for improvement or iteration
Build strong, transparent relationships with clients by managing communications, presenting progress, and leading status calls
Facilitate seamless collaboration across departments to ensure final deliverables align with client vision and technical best practices
Champion the client experience by anticipating needs and delivering proactive, solutions-oriented service
Contribute to evolving project management best practices as the agency scales
Help mentor and onboard new project team members to ensure alignment with Huemor’s culture and standards
Identify areas where PM processes can evolve to support new service offerings or project types (e.g., retainer-based work, SEO-focused builds)