Digital Project Manager

Fresh Consulting•Bellevue, WA

1d•$100,000 - $125,000

About The Position

We are Fresh. Together let’s build the future. With partners and clients, we practice strategy, design, development, and engineering to harness the power of technology and create what's next. Our cross-disciplinary approach blends human ingenuity and technology, empowering us to meet uncertainty with confidence. What got us to today won’t get us to tomorrow, so we test our assumptions and always strive for growth. From the products we build to the partners we collaborate with, we believe people make the difference. And we do so as a workforce representative of the communities we serve, understanding that a diverse workforce strengthens our organization. We value diversity and support a positive and welcoming environment where all of our employees can thrive. Why join Fresh? We are tech industry veterans in software, hardware, strategy, and design who are pooling our skills to build the future we want to live in. We are solving real-world problems for people by leveraging robotics, machine learning, and computer vision, among other technologies, with an eye toward the end-to-end user experience. Our teams are agile, diverse, and driven. We believe that the best way to solve complicated, dynamic problems is collaboratively and respectfully. Most of all, we were built from the start as a modern, high-performance services partner that puts people -- from our employees to our partners to our clients to their customers, first. What will you be doing? You will be joining the Digital Product Studio that is a multidisciplinary group of product designers, UX designers, visual alchemists, storytellers, web architects, application developers, AI pioneers, and leaders. We are dedicated to fostering a strong, collaborative team culture, and consistently find ways to outperform yesterday. Together, we work to understand our client’s problems, in order to craft robust, elegant, purposeful, and innovative solutions. The ideal candidate for this role is one who takes absolute passion and ownership over the work they do, contributing as a partner and collaborator with the project teams they manage. They are able to navigate ambiguity, recognize patterns, make analogies to drive clarity, are a natural problem solver, and can drive escalations through difficult conversations. In your role, you will consistently utilize your skill sets in order to achieve alignment and resolutions that result in meaningful outcomes for the client, team, and Fresh.

Requirements

3-4 years of experience in project management of digital products and services (design/UX, developers, strategists)
Experience in a consulting company or agency, managing external clients
Proficiency in agile and waterfall methodologies
Ability to function independently and comfortable with ambiguity
Strong ability to lead conversations with clients and present information to effectively manage projects
Proactive and detail oriented with excellent organization and planning skills
Excellent verbal and written communication skills

Nice To Haves

Project Management certifications are a bonus but not required.

Responsibilities

Ensure projects are successfully executed on time, on budget, and in scope while achieving quality by actively managing scope, schedule, resources, and risks and issues.
Ensure project goals, objectives and success criteria are clear with internal teams and clients
Develop and maintain comprehensive project documentation including status reports, meeting notes, and action items.
Proactively identify and communicate issues and risks and collaborate with team leads to determine solutions and recommendations; seek help from Studio leadership when necessary to resolve high-touch issues and risks.
Utilize effective escalation processes to ensure high-quality delivery, address concerns, remove obstacles, and provide transparent and productive communication.
Establish and manage project timelines and deliverables, pivoting plans when needed to meet changing requirements.
Foster strong relationships with internal teams to deliver to client expectations and maintain a high quality bar for our work.
Monitor project progress daily and provide weekly reports on project status (budget, variance, milestones/deliveries, issues/risks, decisions) to internal and external stakeholders.
Lead meetings with clients and internal teams while establishing and communicating clear agendas and facilitating conversations to achieve objectives and reach decisions; summarize and track action items.
Lead teams in following internal processes for delivery, enhance processes to generate project efficiencies and increase velocity when needed, and suggest overall changes to improve the quality of our delivery to clients.
Work with project teams and leaders to create estimates for projects, extensions, and change requests.
Draft scope content for SOWs and change requests.
Ensure resource forecasts are up-to-date for your projects on a weekly basis.
Review and approve project invoices.