Digital Product Manager Lead Senior

PNC

22h•Onsite

About The Position

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company’s success. As a Digital Product Manager Lead Senior within PNC's Retail Lending organization, you will be based in Philadelphia PA. PNC is seeking to transform its Retail Lending business, and you will play a critical part in this journey. You will lead the discovery and delivery of customer and employee experiences across our Consumer and SMB Card portfolio for Fraud and Card Replacement. We are seeking candidates who are passionate about customer experiences, driving innovation through technology, product strategy and have a track record of delivering results. Drives digital strategy across business segments to optimize digital experience, leveraging design thinking and other best practices. Monitors the marketplace to assess digital experience trends and results in order to recommend new digital experiences or enhancements to existing experiences. Prioritizes and decisions recommendations. Drives business case development. Develops and designs the features of new or existing digital experiences to take advantage of an identified market need or opportunity. Manages the development, production, roll-out or promotion of digital experiences. Partners with key stakeholders including Product, Technology, MIS, Line of Business, Marketing and other internal service partners as well as external stakeholders to ensure all digital experiences meet their strategic goals. Partners with Marketing to Develop in product-specific marketing initiatives. May participate in client facing activities. As part of the first line of defense, supports risk management, compliance, and audit needs. Drives business, financial, and customer experience results of new and existing products and effectively recommends modifications in experiences and/or marketing to improve results. May coordinate and/or coach Product Managers and Associates.

Requirements

Must be self-directed with strong analytical, problem-solving, negotiation, written and verbal communication skills.
Has good business sense and technical foundation to establish priorities and appropriate tradeoffs for system functionality and performance.
Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions (Customer Focused).
Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework (Managing Risk).
A university / college degree.
Industry relevant experience is typically 8+ years.
Bachelors degree.

Nice To Haves

Agile Web Development
Business Requirements Documentation (BRD)
Data Visualization
Digital User Experience
Employee Engagement
IT Architecture
JavaScript
Wireframing
Higher level education such as a Masters degree, PhD, or certifications is desirable.

Responsibilities

Lead the discovery and delivery of customer and employee experiences across our Consumer and SMB Card portfolio for Fraud and Card Replacement.
Collaborate with the Senior Product Owner and Business Stakeholders to define the vision, roadmap, features and releases for Credit Card customer journeys.
Collaborate with the Senior Product Owner and Business Stakeholders to identify the best solution for the customer needs by conducting research, designs, prototypes, and other exploration activities.
Develop in-depth understanding of the end-to-end customer experience and needs as well as business vision and strategy to inform scrum team backlog prioritization.
Focus on a holistic approach to create products and services in all channels and for external and internal customers.
Responsible for defining, refining, accepting, and prioritizing stories according to business value, risk, stakeholder priorities, and complexity.
Own and maintain one scrum team’s backlog to streamline execution.
Partner with BSAs, Tech Leads and Scrum teams to execute upon this work.
Responsible for setting the priorities of the sprint and ensure the team aligns and agrees on a final sprint plan.
Participate in the program and team events including quarterly planning, demos, daily scrums, sprint planning, sprint review, and retrospectives.
Manage activities for completion and proper documentation of business requirements and validate metrics as appropriate for methodology and Enterprise controls.
Work with the team with a MVP philosophy to deliver frequent, reliable, desirable and scalable software solutions.
Drives digital strategy across business segments to optimize digital experience, leveraging design thinking and other best practices.
Monitors the marketplace to assess digital experience trends and results in order to recommend new digital experiences or enhancements to existing experiences.
Prioritizes and decisions recommendations.
Drives business case development.
Develops and designs the features of new or existing digital experiences to take advantage of an identified market need or opportunity.
Manages the development, production, roll-out or promotion of digital experiences.
Partners with key stakeholders including Product, Technology, MIS, Line of Business, Marketing and other internal service partners as well as external stakeholders to ensure all digital experiences meet their strategic goals.
Partners with Marketing to Develop in product-specific marketing initiatives.
May participate in client facing activities.
Supports risk management, compliance, and audit needs.
Drives business, financial, and customer experience results of new and existing products and effectively recommends modifications in experiences and/or marketing to improve results.
May coordinate and/or coach Product Managers and Associates.

Benefits

medical/prescription drug coverage (with a Health Savings Account feature)
dental and vision options
employee and spouse/child life insurance
short and long-term disability protection
401(k) with PNC match
pension and stock purchase plans
dependent care reimbursement account
back-up child/elder care
adoption, surrogacy, and doula reimbursement
educational assistance, including select programs fully paid
a robust wellness program with financial incentives
maternity and/or parental leave
up to 11 paid holidays each year
9 occasional absence days each year, unless otherwise required by law
between 15 to 25 vacation days each year, depending on career level and years of service