Digital Product Manager Lead- Credit Card Originations

PNC Financial Services Group, Inc.•Philadelphia, PA

34d•$65,000 - $164,450•Onsite

About The Position

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company's success. As a Digital Product Manager Lead within PNC's Retail Lending organization, you will be based in Philadelphia or Pittsburgh PA, Wilmington DE, Houston TX or New York, NY. The position is primarily based in a PNC location. Responsibilities require time in the office or in the field on a regular basis. Some responsibilities may be performed remotely, at the manager's discretion. Responsible for Credit Card Originations digital experience as the lead Product Owner on the team Responsible for crafting incredible customer experiences from discovery through execution delivery to customers, working closely with business partners to understand needs and priorities; partnering with internal and external designers and usability testers, solution architects, and development leads to make the experiences a reality; and driving the use of data to monitor and measure success Bring awareness to internal stakeholders on best-in-market design patterns and trends through on-going competitive analysis across the financial sector as well as digital design leaders in other industries; and leverage this insight to challenge existing norms and drive transformation Present new digital customer experiences to legal, risk, and compliance stakeholders as well as executive leaders for feedback, respectful debate, and alignment Engage in on-going problem-solving with a diverse team of partners, driving greater problem definition clarity and structuring how the team will pursue a solution Thrive in a fast-paced environment and handle a high volume of priorities a day. Strong understanding of API's, data handling, and back-end development. Strong analytical thinking and problem-solving skills, with the ability to self-serve to address challenges. Quickly learn new technologies and processes, while influencing stakeholders with clear and effective communication across business and technology topics. PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position. Job Description Executes digital strategy across business segments to optimize digital experience, leveraging design thinking and other best practices. Monitors the marketplace to assess digital experience trends and results in order to recommend new digital experiences or enhancements to existing experiences. Prioritizes and decisions recommendations. Supports business case development. Develops and designs the features of new or existing digital experiences to take advantage of an identified market need or opportunity. Manages the development, production, roll-out or promotion of digital experiences. Partners with key stakeholders including Product, Technology, MIS, Line of Business, Marketing and other internal service partners as well as external stakeholders to ensure all digital experiences meet their strategic goals. Participates in product-specific marketing initiatives. May participate in client facing activities. As part of the first line of defense, supports risk management, compliance, and audit needs. Supports business, financial, and customer experience results of digital experiences and effectively recommends modifications in experiences and/or marketing to improve results. PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be: Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions. Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework.

Requirements

Roles at this level typically require a university / college degree, with 5+ years of industry-relevant experience. Specific certifications are often required. In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered.

Nice To Haves

Agile Web Development
Business Requirements Documentation (BRD)
Data Visualization
Digital User Experience
Employee Engagement
IT Architecture
JavaScript
Wireframing

Responsibilities

Responsible for Credit Card Originations digital experience as the lead Product Owner on the team
Responsible for crafting incredible customer experiences from discovery through execution delivery to customers, working closely with business partners to understand needs and priorities; partnering with internal and external designers and usability testers, solution architects, and development leads to make the experiences a reality; and driving the use of data to monitor and measure success
Bring awareness to internal stakeholders on best-in-market design patterns and trends through on-going competitive analysis across the financial sector as well as digital design leaders in other industries; and leverage this insight to challenge existing norms and drive transformation
Present new digital customer experiences to legal, risk, and compliance stakeholders as well as executive leaders for feedback, respectful debate, and alignment
Engage in on-going problem-solving with a diverse team of partners, driving greater problem definition clarity and structuring how the team will pursue a solution
Thrive in a fast-paced environment and handle a high volume of priorities a day.
Strong understanding of API's, data handling, and back-end development.
Strong analytical thinking and problem-solving skills, with the ability to self-serve to address challenges.
Quickly learn new technologies and processes, while influencing stakeholders with clear and effective communication across business and technology topics.
Executes digital strategy across business segments to optimize digital experience, leveraging design thinking and other best practices.
Monitors the marketplace to assess digital experience trends and results in order to recommend new digital experiences or enhancements to existing experiences. Prioritizes and decisions recommendations. Supports business case development.
Develops and designs the features of new or existing digital experiences to take advantage of an identified market need or opportunity. Manages the development, production, roll-out or promotion of digital experiences.
Partners with key stakeholders including Product, Technology, MIS, Line of Business, Marketing and other internal service partners as well as external stakeholders to ensure all digital experiences meet their strategic goals. Participates in product-specific marketing initiatives. May participate in client facing activities. As part of the first line of defense, supports risk management, compliance, and audit needs.
Supports business, financial, and customer experience results of digital experiences and effectively recommends modifications in experiences and/or marketing to improve results.

Benefits

PNC offers a comprehensive range of benefits to help meet your needs now and in the future. Depending on your eligibility, options for full-time employees include: medical/prescription drug coverage (with a Health Savings Account feature), dental and vision options; employee and spouse/child life insurance; short and long-term disability protection; 401(k) with PNC match, pension and stock purchase plans; dependent care reimbursement account; back-up child/elder care; adoption, surrogacy, and doula reimbursement; educational assistance, including select programs fully paid; a robust wellness program with financial incentives.
In addition, PNC generally provides the following paid time off, depending on your eligibility: maternity and/or parental leave; up to 11 paid holidays each year; 8 occasional absence days each year, unless otherwise required by law; between 15 to 25 vacation days each year, depending on career level; and years of service.
To learn more about these and other programs, including benefits for full time and part-time employees, visit Your PNC Total Rewards.

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