Team Lead, Originations

American Credit Acceptance•Spartanburg, SC

4d•Onsite

About The Position

The Team Lead, Originations will help to transition new associates to the department through coaching, supervision, and additional training. This position will also take on various responsibilities throughout the department as assigned. Essential Functions Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions listed below. Assists agents in transition from training to a live environment. Provide guidance and support to team members through mentorship, training and coaching as needed. Assists leaders with assigning tasks, setting goals, and ensuring that everyone understands their responsibilities. Support agents in navigating escalated calls, involving mid-level complexities. Assists in answering account questions with representatives. Conducts coaching side by sides to identify areas of deficiency and strengths. Holds knowledge sessions to assure clarity and content of training materials. May fill in for a supervisor temporarily while on PTO. May participate in projects or work on cross-functional teams to achieve organizational results Other tasks as assigned Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Requirements

1+ years of experience applicable to the department
Full understanding of ACA’s policies and procedures
Demonstrates excellent communication, leadership and coaching abilities
Demonstrates a high level of professionalism
Strong organizational skills
Must possess the ability to multi-task

Responsibilities

Assists agents in transition from training to a live environment.
Provide guidance and support to team members through mentorship, training and coaching as needed.
Assists leaders with assigning tasks, setting goals, and ensuring that everyone understands their responsibilities.
Support agents in navigating escalated calls, involving mid-level complexities.
Assists in answering account questions with representatives.
Conducts coaching side by sides to identify areas of deficiency and strengths.
Holds knowledge sessions to assure clarity and content of training materials.
May fill in for a supervisor temporarily while on PTO.
May participate in projects or work on cross-functional teams to achieve organizational results
Other tasks as assigned