Digital Platforms and Governance Associate - Tech Communications

Morgan Stanley • Baltimore, MD

27d • $65,000 - $135,000

About The Position

In the Technology division, we leverage innovation to build the connections and capabilities that power our Firm, enabling our clients and colleagues to redefine markets and shape the future of our communities. This is a Tech Admin Office II position at Associate level, which is part of the job family responsible for managing administrative tasks related to technology infrastructure and services, ensuring smooth operations and support for the organization's technology needs. Since 1935, Morgan Stanley is known as a global leader in financial services, always evolving and innovating to better serve our clients and our communities in more than 40 countries around the world. Morgan Stanley's Technology Chief Operating Office (Tech COO) drives best practices and improves efficiency across Technology. The Technology Communications and Engagement team provides communication and engagement initiatives to inform employees and support the business and personnel objectives of the Firm. The Digital Platforms and Governance team operates within the Communications and Engagement team, focusing on maintaining and executing strategies that amplify the Technology brand across digital platforms. This includes standardizing the utilization of our digital assets across all platforms and email communications.

Requirements

• Bachelor's degree in communications, Information Management, or related field preferred.
• Strong organizational and multitasking skills, with a focus on detail. Responsible for maintaining accuracy and consistency in digital communications and branding, including proofreading and adherence to brand standards.
• Strong written and verbal communication skills, along with the ability to document processes and create How to Guides.
• Experience with digital platforms (e.g., Jive, Viva, intranet tools), social media platforms.
• Basic graphic design abilities - Experience with design tools like Canva, Adobe Photoshop, or PowerPoint for creating digital assets and visual content.
• Extract, analyze and report metrics from using Microsoft Office Suite (including Excel)
• Comfort with email communication platforms, basic HTML/CSS for editing web pages or emails and troubleshooting common digital issues.
• Understanding of content management tools (e.g., SharePoint), reporting tools and dashboards (e.g., Power BI, Jive)
• Demonstrates creativity and resourcefulness, works independently, and effectively collaborates within global, virtual teams and cross-functional groups to support broader business and people objectives through communications.
• Adaptability and willingness to learn - Openness to new technologies, platforms, and evolving digital communication trends with Firmwide AI.

Responsibilities

• Manage the content on all the digital platforms associated with Technology, such as Jive Sites including Technology, Technology Learning Library, Tech Awards and Recognition, Tech News, and others. Maintain content accuracy and standardization to ensure the proper utilization of our content across all platforms and email communications.
• Support Tech COO events, including major events that require coordination with multiple stakeholders and regions, such as Open Forums and Expos.
• Manage the Technology email distribution lists and branded mailboxes managed by the Tech COO team, ensuring they are regularly reviewed and updated.
• Contribute to the design, creation and ongoing management of digital platforms and collaboration/project management tools.
• Governance and oversight of various applications and tools such as Teams, Mentimeter, SharePoint (e.g., Communications Calendar), Qualtrics, Stensul and others.
• Contribute to content, marketing and promotion for stakeholders and Tech COO partners (e.g., Technology Talent Development team) to promote upskilling and professional development opportunities.
• Implement and highlight the new Technology Visual Identity across various digital platforms and key content for use.
• Consult and collaborate with clients across Technology seeking to build or enhance their Jive sites for effective audience communication.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Securities, Commodity Contracts, and Other Financial Investments and Related Activities
• Number of Employees: 5,001-10,000 employees