Digital Markets CRM Product Engagement – Associate

JPMorgan Chase•New York, NY

21d

About The Position

Join JPMorgan Chase & Co., a global leader in financial services, as a dynamic Associate in our Markets division. Shape the future of our CRM Platform for the CIB Markets business. Job summary: As a Product Manager, you will focus on driving engagement of our cutting-edge CRM Platform (Integrated Client Ecosystem) tailored for our CIB Markets business and contributing to the advancement of the product. Drive user engagement and product innovation, connect with users and stakeholders to ensure adoption, map feedback to product enhancements and pre-empt key features to develop to further advance the product. In addition to owning the roadmap and adoption plan for the product, the incumbent will also partner with our data strategy team to deliver timely and relevant information, to drive personalization of client service.

Requirements

Bachelor’s degree in Business, Finance, Technology, or related field
Proven interest in developing Digital Solutions and Products, preferably within Markets.
Good understanding of CRM Systems and their application in Markets Sales environments.
Excellent leadership, communication, and interpersonal skills.
Ability to manage multiple priorities in a fast-paced, dynamic environment.
Proficiency in data analysis and familiarity with relevant tools and technologies.

Responsibilities

Ensure product adoption and value realization.
Accountable for product adoption targets and regular user engagement
Collaborate with internal stakeholders to gather requirements and prioritize features and act as the liaison between business units and technology teams.
Incorporate user feedback and industry best practices into design enhancements.
Leverage data analytics to drive engagement, product decisions and measure success.
Implement features that enhance data-driven insights for Sales and Research.
Proactively identify and mitigate risks associated with the platform.
Evangelize and articulate a clear product vision and strategy for the platform and align platform capabilities with Sales & Research needs.

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