Digital Marketing Project Manager (CSM)
About The Position
As a Digital Marketing Project Manager (CSM), you’ll be responsible for developing and nurturing the client-agency relationship through professional, personal, and timely communication, working to maintain a collaborative partnership at all times. In addition, you’ll be responsible for being an extension of our client and coordinating all aspects of project management on our side. You’ll be an important member of the Client Success team, working with our internal marketing teams to deliver all the services we offer to your portfolio of clients. Day-to-day work includes: Client Relationship: Full ownership of the client-agency relationship in all facets, ensuring nothing falls through the cracks. Display a deep understanding of a client’s business and facilitate team tasks to keep projects driven towards client goals Communication: Provide timely client and internal communications Project Management: Develop detailed project tasks to guide clients, team members, and project teams to meet the defined objectives Team Coordination: Develop and nurture relationships with internal team members to ensure alignment, address conflict, drive motivation and facilitate inspiration Meeting Coordination: Organize and prepare meetings, create agendas and recaps, facilitate meetings, take notes, and follow up on action items
Requirements
- You bring a minimum of 2 years of experience in a client-facing role and project management.
- Experience managing multiple clients either: In an agency dealing with mid-sized clients, or In-house at a larger company where you deal with multiple departments and answer to multiple individuals
- Management of long-term projects involving multiple people and tasks with varying deadlines
- Basic knowledge of PPC and SEO tactics and common KPIs.
- Intermediate knowledge of general marketing principles.
- Outstanding computer skills
- Excellent written and verbal communication
- Strong organizational skills, the ability to multitask, detail oriented and work independently
- Comfortable with ambiguity - flexible & adaptable with a willingness to learn and ‘roll up your sleeves’ wherever needed
Nice To Haves
- Experience dealing with multiple industries, especially in B2B verticals, is strongly preferred
- Bachelor’s degree in marketing or a related field, strongly preferred
- Spanish language fluency a plus
Responsibilities
- Client Relationship: Full ownership of the client-agency relationship in all facets, ensuring nothing falls through the cracks.
- Display a deep understanding of a client’s business and facilitate team tasks to keep projects driven towards client goals
- Communication: Provide timely client and internal communications
- Project Management: Develop detailed project tasks to guide clients, team members, and project teams to meet the defined objectives
- Team Coordination: Develop and nurture relationships with internal team members to ensure alignment, address conflict, drive motivation and facilitate inspiration
- Meeting Coordination: Organize and prepare meetings, create agendas and recaps, facilitate meetings, take notes, and follow up on action items
Benefits
- health, dental, vision, and short-term disability insurance
- 401(k) with company match
- annual profit sharing
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Number of Employees
11-50 employees
