flex Digital Manager, Marriott Digital Services
About The Position
The Digital Manager’s role is to build and grow a direct relationship with hotel client accounts, supporting Marriott Digital Services (MDS) Search Engine Optimization (SEO) and Hotel Website (HWS) content annual program. The Manager will focus on the day-to-day management of a portfolio of hotel clients, ensuring their digital marketing needs, SEO services, website content publishing, and optimization activities are executed and well-communicated. Critical to the position is maintaining a high level of client communication & customer service. The Digital Manager is the facilitator of clear and accurate communication to other departments on behalf of their clients. They are the client’s advocate and liaison ensuring high levels of client satisfaction and results. Long-term client satisfaction and retention is the ultimate goal.
Requirements
- Bachelor’s Degree in Marketing, Communications, or Business from an accredited college or equivalent experience
- 3+ years experience managing direct client accounts
- Strong knowledge of Digital Marketing with strong Internet research skills
- Analytical and reporting skills
- Excellent customer relationship skills with the ability to grow and retain strategic accounts
- Strong creative, strategic, and analytical problem solving skills
- Ability to quickly familiarize brand goals, integrate style into design and deliver projects on time
- Outstanding verbal / written communication and presentation skills
- Works well in a team environment and is a self-starter
Nice To Haves
- Experience using Salesforce (or similar CRM software)
- Hospitality Knowledge
- Experience working in marketing or advertising agency setting
Responsibilities
- Conduct program kick off call including gathering clients marking goals, priorities & unique selling features.
- Regularly scheduled client check-in & review calls
- Responsible for developing client marketing strategy
- Managing & providing program solutions to achieve clients’ digital marketing goals and maximize their online visibility
- Reviewing hotel performance with client and make sound recommendations as necessary.
- Address & ensure client concern resolution of issues in a timely manner, with follow-up when appropriate
- Retain accounts through development of strong relationships & overall satisfaction
- Ensure clients are proficient in services by identifying needs, providing training and consultative services
- Collaborate with the account team in the preparation and delivery of client reviews and provide recommendations that contribute to the growth of the marketing campaigns in addition to providing updates on new products and services that will benefit the client
- Responsible for the timely completion of all marketing tactics & projects
- Responsible for providing the highest possible level of customer service
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Number of Employees
5,001-10,000 employees
