Digital IT VIP Executive Support Engineer

Black & Veatch Family of Companies•Olathe, KS

23h•Hybrid

About The Position

Supporting executives isn’t only about uptime and devices it’s about creating a frictionless, empowering, confidence building experience that directly influences how leaders perceive the entire IT organization. You become a key driver of positive employee experience at the highest level. You’re a strategic partner in shaping the executive experience, which ultimately influences the entire company’s culture, productivity, and digital maturity. When executives have a great experience, they expect and invest in great experiences for everyone else.

Requirements

Bachelor's Degree
5+ years of experience
All applicants must be able to complete pre-employment onboarding requirements (if selected) which may include any/all of the following: criminal/civil background check, drug screen, and motor vehicle records search, in compliance with any applicable laws and regulations.

Nice To Haves

Proven experience in executive-level IT support or similar high-touch environments.
Strong ability to resolve IT-related issues and concerns quickly and effectively.
Ability to leverage broader IT and partner resources to achieve urgency-based technology outcomes.
10+ years of service delivery experience, preferably in a global company.
High level of integrity and discretion in handling confidential information.
Excellent communication skills, with the ability to explain technical concepts in user-friendly language.
Expert knowledge of Windows/iPadOS/macOS, Microsoft 365, Active Directory, networking fundamentals, and Microsoft Teams.
2+ years of experience with ServiceNow or other ITSM platforms.
Strong analytical and problem-solving skills.
Proven track record of process improvement implementations.
Experience capturing requirements and coordinating small projects.
Comprehensive understanding of Microsoft tools and applications.
OSHA 10 hour certification (or ability to obtain within 90 days).
Ability to lift up to 50 pounds, sit, and stand for extended periods.
Willingness to work overtime, weekends, and travel as needed.
Knowledge of ITIL practices and service delivery frameworks.
Associate or Bachelor’s degree in Information Technology, Computer Science, or related field.
Knowledge of DEX tools and knowledge of Nexthink preferred

Responsibilities

Serve as the primary point of contact for all IT-related needs of the CEO, his direct reports, and their executive assistants to address and resolve all IT-related concerns and requests, ensuring rapid resolution and minimal disruption.
Provide on-site and remote support for hardware, software, network, applications, iOS and Android mobile devices, video conferencing, and productivity tools. This could include both company-owned and personal devices.
Monitor tools and activities and proactively address potential problems.
Collaborate with infrastructure, security, and application teams to escalate and resolve complex issues.
Assist with executive onboarding/offboarding processes, including device setup and access provisioning.
Ensure confidentiality and discretion in handling sensitive information and interactions.
Be available for off-hours support as needed.
Establish and maintain strong working relationships with internal clients throughout the organization.
Facilitate meetings and collaborative work group discussions, ensuring follow-up actions are tracked and completed.
Serve as a point of escalation for IT requests and incidents within business sectors as needed.
Maintain and update documentation, including knowledge base articles and user guides.
Identify, lead, and contribute to process improvement initiatives aimed at increasing efficiency and service quality.
Provide training and guidance on IT tools, security practices, and new technologies.
Participate in change management and deployment activities.
Collaborate with internal teams and external IT partners to deliver a consistent, high-quality user experience and organizational alignment
Enforce strict security protocols, MFA, encryption, and secure remote access
Coordinate with Infosec teams to monitor threats and ensure executive devices remain hardened
Anticipate issues before they occur through monitoring, patching, and performance optimization
Prepare devices and environments ahead of executive travel, board meetings, and major events
Deliver concierge level support with exceptional communication and empathy
Provide on site and remote assistance tailored to executive preferences
Translate complex technical issues into clear, actionable explanations
Have an Employee Experience Mindset with Empathetic support
Help us move support, service and technology we provide from reactive to proactive to predictive in the future

Benefits

We offer competitive compensation; 401K match and benefits that start day 1.
Our hybrid environment allows you to balance your work and personal life.
Our comprehensive benefits portfolio is a key component of this commitment and offers an array of health care benefits including but not limited to medical, dental and vision insurances along with disability and a robust wellness program.
To support a healthy work-life balance, we offer flexible work schedules, paid vacation and holiday time, sick time, and dependent sick time.
A variety of additional benefits are available to our professionals, including a company-matched 401k plan, adoption reimbursement, tuition reimbursement, vendor discounts, an employment referral program, AD&D insurance, pre-taxed accounts, voluntary legal plan and the B&V Credit Union.
Professionals may also be eligible for a performance-based bonus program.
As employee-owners, our professionals are empowered to drive not only their personal growth, but the company's long-term achievements - and they share in the financial rewards of the success through stock ownership.

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