Digital & IT Associate (Infrastructure/Hardware Support)

Parker-Hannifin, Corporation•Mentor, OH

62d•Onsite

About The Position

At Parker Aerospace, we develop technologies and innovative solutions that enable reliable, efficient and increasingly sustainable flight for the lifecycle of the aircraft, including aftermarket support. Our passionate people with deep engineering expertise, together with our breadth of differentiated technologies, ensure that we make the extraordinary happen and continue to shape the future of aviation in partnership with our customers. As a member of our team, you are instrumental in fulfilling our mission: 'Enabling Engineering Breakthroughs that Lead to a Better Tomorrow.' Pursuing a career at Parker presents unlimited opportunities for both professional and personal development. Working with some of the most brilliant minds in the industry, your contributions will be pivotal in developing innovative technologies and products, significantly contributing to Parker's goal of addressing the world's most pressing engineering challenges. At Parker, our team members belong, matter and make a difference. The vision of Gas Turbine Fuel Systems Division is to be the global leader in the design, development, manufacture, and service of engine fuel, lubrication, and thermal management systems and components for aerospace/defense and industrial applications. By leveraging our expertise in analysis, atomization, combustion, fluid metering, and control - coupled with enterprise excellence - we will exceed customer expectations and achieve our business objectives. Digital and IT Associate Onsite role based in Mentor, OH with regular physical presence required Position Summary/Essential Functions: The Digital and IT Associate is an entry level IT technical position with 0 - 3 years related experience in a technical role working in a team environment. Responsibilities include maintaining and supporting the end users and workstation environment at a specific location or potentially multiple manufacturing plants. The position provides installation, maintenance, and general support of hardware and software at a Tier 2 Level. It also supports end users with advanced questions or problems by identifying, researching, and resolving technical problems in response to submitted support requests. The Digital and IT Associate is responsible for documenting, tracking, and monitoring problems to ensure timely resolution.

Requirements

Bachelor's Degree in a relevant discipline or previous experience and working towards obtaining a degree.
Minimum 1 year experience in Information Technology with industry recognized certifications preferred.
Previous experience utilizing ServiceNow support ticketing system
General knowledge of Information Technology architecture as it relates to connectivity. (Networks, servers, switches, ISP, DNS,)
Excellent written and oral communication skills
Customer service focused.
Good organizational and multi-tasking skills
Ability to effectively collaborate with multiple teams
Provide after-hour technical support as needed.
Experience with Azure DevOps

Nice To Haves

Expertise with simple to complex SQL queries
Expertise with MS Power BI, Data Flows, Data Marts
Experience with MS Power Automate

Responsibilities

Point of contact (POC) for team member deskside support, including PC, printer, network account and access requirements.
Assist in onboarding and training new employees/contractors.
Ability to communicate well, with good organizational skills to manage priorities and task switching.
Understand how applications and technologies are utilized within the business.
Day to day local hands-on IT support.
Some basic work with servers, firewall, switches, circuits, endpoints, WiFi as examples.
Assist in manufacturing equipment technical troubleshooting.
Drive adherence to IT security compliance.

Benefits

Comprehensive coverage for medical, prescription drugs, dental, vision, voluntary optional life, accident insurance, hospital indemnity insurance and critical illness insurance with competitive premium cost.
401(k) Plan with company matching contributions at 100% of the first 5% of pay
Company provided defined-contribution retirement plan with annual contribution equal to 3% of pay
Career development and tuition reimbursement
Other benefits including paid parental leave, short and long-term disability programs, adoption assistance, a Care.com membership and financial planning assistance are provided at no cost to you.
Supplemental benefit programs including identity protection, legal protection, and pet wellness are available at competitive rates.
Paid Time Off and 13 Company-Paid Holidays.

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