Digital Expert - Contact Center

Emprise Bank•Wichita, KS

41d

About The Position

At Emprise Bank, everything we do is focused on advancing the neighborhoods, businesses, and people in our communities. We proudly work to provide extraordinary customer service and products to help our customers achieve their goals. We are currently seeking a Digital Expert to join our Customer Experience team in Wichita, KS. As a Digital Expert in our Contact Center, you will have the opportunity be responsible for customer service, digital support functions, and product promotion. A successful candidate will have: Exemplary customer service experience Confident and articulate communications skills Initiative and strong work ethic Problem resolution skills Strong attention to detail An understanding of and commitment to our values Attitude and aptitude to engage in continuous development

Requirements

High School Diploma or GED
Customer service experience required
Proficiency with large server based applications and typical desktop software

Nice To Haves

Bank experience preferred
Sales experience preferred

Responsibilities

Engage customers in an experience that is relevant across all touchpoints and communication methods
Present enterprising digital resolutions to customer inquiries using all relative channels and technology
Partner and develop effective relationships with customers partners and teammates
Display courtesy and sensitivity while managing difficult or emotional customer situations and escalate as needed
Professionally provide one call resolution by assisting customers and potential customers
Display advanced knowledge of digital products and services including explaining product features and benefits
Respond to customer requests including routine to complex digital inquiries, including maintenance of and support for digital products and services
Mitigate customer and bank risk when making decisions by using available resources and follow up with appropriate parties
Monitor all digital support communication channels to meet customer experience expectations
Demonstrate a commitment to the Emprise sales philosophy
Promote products and services across all channel deliveries to meet performance goals
Leverage referrals and partnerships across the bank to fulfill identified financial opportunities
Participate in ongoing education and training of products, services, and digital capabilities
Report and communicate sales performance frequently
Other duties as assigned within the scope and responsibility of the job

Benefits

In addition to a competitive salary and benefits, Emprise offers professional growth, a rewarding and challenging environment, opportunities to be involved in our communities, and a culture of integrity, passion, and success. We also offer shift differential pay for bilingual candidates!
At Emprise Bank, empowering people to thrive means having an all-inclusive culture that honors our commitment to all dimensions of diversity in our workforce and embraces inclusion of all people. People of color, women, LGBTQIA+, veterans, and persons with disabilities are encouraged to apply.

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