Digital CX Solutions Specialist

West Virginia University Foundation • Morgantown, WV

17h • Remote

About The Position

The Digital CX (Constituent Experience) Solutions Specialist is responsible for being the primary facilitator and security specialist for all digital constituent facing solutions. This position is designed to represent the Foundation’s constituents to ensure they have an optimal digital experience, and their security and privacy is properly supported. The specialist will also serve as the liaison between various Foundation groups interacting digitally with constituents and technical staff, vendors, and security/compliance representatives.

Requirements

• Strong level of understanding of IT security and security in a cloud-based environment
• Strong level of understanding of Communication and messaging technologies
• Strong level of understanding of Help desk and end user support methodologies
• Strong level of understanding of Various compliance requirements such as but not limited to: System and Organization Controls (SOC) reporting options, Payment Card Industry Data Security Standard (PCI DSS), HIPAA (Health Insurance Portability and Accountability Act -medical information)
• Strong level of understanding of Vendor partnership to fully utilize their solutions and support
• Strong level of understanding of Technical concepts and how to convey them to end users
• Bachelor’s degree in management information systems or related field and 2 to 4 years of experience or combination of education and experience

Nice To Haves

• Master’s degree or relevant professional certification

Responsibilities

• Primary facilitator and support for all e-commerce solutions: Online giving, Peer-to-peer functionality, Day of giving, Crowdfunding, Event support
• Participate in the design, development and implementation of new constituent facing solutions
• Support the development of related training material and change management communications
• Primary contact/facilitator for vendor partnerships for solutions that pertain to constituent facing solutions
• Support communications and stewardship donor facing solutions (Thank view, Odder, BBIS, etc.)
• Develop and support constituent facing surveys
• Support and participate in the development and utilization of constituent facing data collection solutions
• Participate in the configuration and utilization of Google Analytics where appropriate
• Be a key member of the Information Security Team
• Have regular collaboration and aid the Director of Digital Transformation Security on all matters pertaining to security, risk, privacy, and compliancy for all constituent facing solutions
• Primary facilitator on vendor relationship to ensure all appropriate security and agreed upon standards are met
• Participate in the evaluation process of new vendors and solutions that will directly interact with constituents
• Participate in evolving and maintaining the business continuity and disaster recovery plan as it pertains of primary area of focus
• Provide backup for the Director of Digital Transformation Security as needed and provide coverage during periods of absence

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level