Digital Content Operations Technician

Ancestry, Inc. • Lehi, UT

77d • $16 - $20 • Hybrid

About The Position

The Digital Content Operations Technician ensures accurate receipt, processing, tracking, and delivery of physical and digital content across multiple systems and workflows. This role supports Imaging Operations by managing inventory, processing digital drives, maintaining production tickets, and preparing final deliverables for Ancestry's global partners. It requires strong attention to detail, organization, and collaboration in a fast-paced production environment.

Requirements

• Detail-oriented and organized, with strong written and verbal communication skills.
• Self-motivated and dependable, able to manage multiple projects and priorities simultaneously.
• Comfortable working both independently and collaboratively within a team environment.
• Proficient in Microsoft Excel Intermediate/Advanced (required).
• Strong technical aptitude with the ability to troubleshoot and resolve issues efficiently.
• Willingness to perform some physical labor, including lifting up to 50 lbs.

Nice To Haves

• Proficiency in MySQL is highly preferred.
• Experience in archives, libraries, or digital content management preferred.
• Basic MySQL or database familiarity.
• Experience with digitization, archival workflows, or family history research.
• Prior experience in content production or digital asset management.

Responsibilities

• Receive, inventory, and track incoming physical and digital content, and equipment with accuracy, consistency, and independence.
• Manage and maintain Workfront tickets, including reprocess requests and resolution of internal errors.
• Prepare files and materials for imaging production by staging, organizing, and importing content into Ancestry's proprietary workflow systems (e.g., mapping, web crawls, SFTP).
• Support production performance by monitoring pipelines, troubleshooting system or file issues, and ensuring quality standards are met through tracking.
• Coordinate with project managers to process DIM/RSM drives, tracking imports, locations, and error resolution through completion.
• Handle shipping, receiving, and mailing requests, ensuring proper labeling, documentation, and tracking for internal and external partners.
• Prepare and verify digital delivery packages, including documentation, drive transfers, and shipping to archival partners.
• Assist with special projects and tasks requiring cross-departmental coordination, documentation updates, or process improvement initiatives.
• Communicate regularly with leadership and cross-functional teams to ensure smooth handoffs and project alignment.
• Perform other responsibilities as the Content Production Services Manager sees fit.

Benefits

• We offer excellent benefits and a competitive compensation package.
• health, dental and vision

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services
• Education Level: No Education Listed
• Number of Employees: 1,001-5,000 employees