Digital Client Experience & Platforms Product Owner – Vice President

Morgan Stanley•Harrison, NY

5d•$110,000 - $190,000

About The Position

We are seeking a talented and motivated digital product manager to join the Morgan Stanley Wealth Management Digital Client Experience & Platforms team. The Digital Client Experience & Platforms team defines and drives the online and mobile experiences for Morgan Stanley clients. As a digital product manager, you will set direction and contribute to the creation and on-going success of the latest digital solutions for our clients. As a key part of the Digital team, the product owner is responsible for the client experience on Morgan Stanley Online / Mobile and ETRADE channels as it relates to the Financials pages. You will be a vital part of a dynamic team responsible for delivering the digital client-facing experience for all digital platforms, including Morgan Stanley Online/Mobile, Shareworks and ETRADE. As a smart, passionate, detail-oriented team player who loves interacting with a diverse set of people solving tough problems and challenging the status quo, this is an amazing opportunity to forge a new digital direction for a highly respected company that is deeply committed to reinventing itself. Strong performing individuals will be supported in further professional development. About Morgan Stanley Morgan Stanley is a leading global financial services firm providing a wide range of investment banking, securities, investment management and wealth management services. The Firm’s employees serve clients worldwide including corporations, governments and individuals from more than 1,200 offices in 43 countries. Morgan Stanley is committed to helping its employees build meaningful careers and we strive to be a place for people to learn, achieve and grow. Department Overview In the Wealth Management division, we help people, businesses and institutions build, preserve, and manage wealth so they can pursue their financial goals Wealth Management (WM) Platforms manages industry-leading platforms, across all WM channels and client segments, to provide a unified digital experience, unlock growth, and deliver efficiencies for Advisors, Clients, and Institutions. WM Platforms consists of ten sub-teams including: Field Experience & Platforms, Digital Client Experience & Platforms, Workplace Platforms, Automation & Workflow, Digital Trading & Investing, Generative AI, UX Design & Research, Strategy & Execution, WM Platforms Risk, and the Chief Operating Office.

Requirements

9.5 Years of transferrable experience across work and higher education
5-7 years of experience as software or digital product manager, business analyst or equivalent with experience working within an agile/scrum development process
Proficient at defining, analyzing, documenting, and communicating product and software requirements in an agile software development setting
Keen intellect – ability to gather, analyze and synthesize a significant amount of information, and turn it into clear and actionable product requirements
Naturally curious, analytical and data-driven – demonstrated track record of utilizing data to measure performance, identify opportunities, and make successful decisions
Experience collaborating with UI/UX designers and developers to deliver client-friendly products and user experiences
Understanding and knowledge of web and mobile technologies
Written and verbal communication skills able to effectively interact and influence a diverse set of business and technical stakeholders
Efficient at managing multiple projects and initiatives concurrently under deadline constraints
Thought-leader – strong familiarity with industry trends and best practices, and a perspective on how to advance the current state-of-play
Bachelor’s degree is required

Nice To Haves

Knowledge or exposure to wealth management and online brokerage/banking preferred
Series 7 and Series 24 license preferred but not required
Demonstrated track record of delivering new innovative fintech, digital products, solutions, or applications preferred

Responsibilities

Product owner for a digital agile squad responsible for definition and delivery of core product features and experiences to meet target audience needs consistent with product strategy and vision.
Manage the strategic and tactical project portfolio for projects impacting the financials pages for all client sites.
Identify and elaborate on critical user journeys, use cases, workflows, and business processes that align with the product vision/goals and address critical user and control needs
Build and maintain prioritized product backlog – identify, groom, and validate epics and user stories for agile sprints; Lead backlog refinement and sprint planning ceremonies to communicate requirements and drive consensus with squad and program stakeholders
Work closely with the technology team to assure effective communication of requirements and rapid delivery of key product releases
Facilitate product development lifecycle from defining product vision/scope to launching MVP to ongoing management of product to meet KPIs; Drive definition and prioritization of product roadmap, release planning, and development and communication of business requirements
Collaborate with key stakeholders from business, technology, UX, risk, cyber & fraud, communications, legal & compliance to elicit requirements
Prepare presentations, user demos, and status updates
Gather, organize, and assimilate internal and external feedback to identify and prioritize product gaps, enhancements, and new features
Collaborate with UI/UX team to develop information/interaction architecture, user flows, wireframes, and visual design comps
Team up with program management office to effectively organize and plan product releases
Define and track KPIs and product/program adoption and usage metrics – evangelize adoption